Dell Unity: How to engage Dell Unity Support (User Correctable)

Option 1: By Chat

For Regional Support Engineers (RSE) Engagement, engage by peer to peer chat.

From Lightning, select Collaborate tab  >> ISG PEER to PEER - Chat  
++ Language
++ Product Support Area: Storage Midrange
++ Support Topic: Unity or VNX
++ Queue: 
++ Reason: 
++ Description: 


Option 2: By Phone

Call 800-782-4362 to speak with the Dell representative to request a live transfer or to create a service request.

Option 3: By Create a Service Request Online

Submitting a support request for an in-warranty issue for an eligible Dell product got easier with Service Request Online.

Submit a support request on the web and a Dell representative will respond to your request within one business day.
With Service Request Online, monitor all activity that is related to the Service Request and also communicate with Dell on the support history page.
For more information, see KBA 132371:

132371 How to Create a Support Request Online for Your Eligible, In-warranty Dell Product
https://www.dell.com/support/kbdoc/en-us/000132371/how-to-create-a-support-request-online-for-dell-emc

Note: Proactively gather the DC logs from the Unity array by following below KBA steps then upload the logs to the service request:

483583: Dell EMC Unity: How to gather Service Data from a Dell-EMC Unity array (User Correctable).
https://support.emc.com/kb/483583

217882: How to Attach Files to Your Service Request Through the Dell Support Portal
https://www.dell.com/support/kbdoc/en-us/000217882/how-to-attach-files-to-your-service-request-through-the-dell-support-portal 

139072: How to manually upload files to Dell Technical Support?
https://www.dell.com/support/kbdoc/en-us/000139072/how-to-manually-upload-files-to-dell-technical-support