VxRail: Deployment failed with Failed to configure non-vSAN disks on host

Summary: Failed to configure non-vSAN or unmanaged disks on the host.

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Symptoms

VxRail Deployment failed with error:
Picture of the VxRail Deployment Wizard error

 

Dayone.log:

"2024-06-04 04:57:43,992" microservice.do-host "2024-06-04T04:57:43.306854319Z stderr F 2024-06-04 04:57:43,306 [ERROR] <Dummy-9:139912387842120> http_client.py get() (53): failed to GET https://0.0.144.80:9090/rest/ps/private/v1/hwinventory with error: ('Connection aborted.', ConnectionResetError(104, 'Connection reset by peer'))"
"2024-06-04 04:57:43,992" microservice.do-host "2024-06-04T04:57:43.306960272Z stderr F 2024-06-04 04:57:43,306 [WARNING] <Dummy-9:139912387842120> utils.py call() (213): Retryed 57 times, spending 285.3580 seconds, raise ConnectionError(ProtocolError('Connection aborted.', ConnectionResetError(104, 'Connection reset by peer')),) error"

"2024-06-04 04:57:58,981" microservice.storage-service "2024-06-04T04:57:58.323242867Z stdout F common.nano_exception.NanoException: {""code"": ""E3100_Storage_10"", ""params"": [""servervxr001.domain""], ""message"": ""Failed to configure non-vSAN or unmanaged disks on host servervxr001.domain""}"

The host had no IP address when running the below command:

esxcli network ip connection list | grep 9090

example output: 
tcp         0       0  :: 9090                 0.0.0.0:0            LISTEN        2103568  newreno  python

Tried modifying the file below and adding the IP of vmk2 and then restarting the platform service.

/etc/config/vxrail/platform.conf

Restart the service "vxrail-pservice" and it should now be listening on the IP address and port.

From the VxRail Manager, run the command:

curl -vk --user root:Passw0rd! https://IPADDRESS:9090/rest/ps/private/v1/hwinventory | jq

Could see similar response "Connection reset by peer" messages.

 

Cause

Port 9090 is being blocked by an internal customer firewall.

 

Resolution

To resolve this issue, unblock the port 9090 on the firewall.
The first node in the cluster may need to be RASR to start the deployment again.

 

Affected Products

VxRail Appliance Family, VxRail Appliance Series, VxRail Software
Article Properties
Article Number: 000226490
Article Type: Solution
Last Modified: 08 Sep 2025
Version:  3
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