Latitude or Precision Laptop Fails to Update WD19TB Dock NVM Firmware
Summary: Learn how to successfully update WD19TB dock NVM firmware on a Latitude or Precision laptop.
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Symptoms
Dell Firmware Update Utility may report that the firmware update for the WD19TB Dock NVM has failed.
Affected Platforms:
- Latitude 5330
- Latitude 5530
- Latitude 5531
- Precision 3570
- Precision 3571
Affected Dock:
- Dell Thunderbolt Dock - WD19TB
Cause
This is a known Intel Thunderbolt Firmware Times out issue.
Resolution
Updating to BIOS version 1.26.0 or later on the computer resolves the issue. To download and install the BIOS, refer to the BIOS Update Guide.
Affected Products
Dell Thunderbolt Dock - WD19TB, Latitude 5330, Latitude 5530, Latitude 5531, Precision 3570, Precision 3571Article Properties
Article Number: 000230870
Article Type: Solution
Last Modified: 13 Nov 2025
Version: 9
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