Avamar: Cannot open iDRAC - Error: This Site Cannot Provide a Secure Connection

Summary: Reaching out to the Avamar server iDRAC this error is seen "This Site Cannot Provide a Secure Connection"

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

-- Error messages seen on any browser, reaching out to the server iDRAC IP Address:

This site can’t provide a secure connection
[iDRAC-IP-Address] uses an unsupported protocol.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH

Unsupported protocol
The client and server don't support a common SSL protocol version or cipher suite.

- Example of a chassis facing the error:

root@AVAMAR1:~/#: avsysreport chassis-info
=== Chassis information
Host Name     : AVAMAR1
Chassis Model : Gen4T M1200
Serial Number : CKM00123456789
Part Number   : 100-580-202-02-FFF
BIOS Version  : 41.91

root@AVAMAR1:~/#: showfwvers |egrep "showfwvers|==|Expander|BIOS|BMC|Controller"
showfwvers 3.0
===
BIOS                                     | 41.91 
BMC Main SP1 Partition                   | 17.30 
BMC Boot Block Partition                 | 01.40
BMC SSP Partition                        | 02.06 
BMC Adaptive Cooling Table Partition     | 01.00
Expander SXP                             | 2.9.0
Expander Boot                            | 0.5.0
Expander InitStr                         | 0.10.0
Expander FPGA                            | 21.00
ROC DIB Controller 0                     | 7.10-0 (33083) 

- Example of chassis where the iDRAC can be properly accessed using either Chrome or Edge:

root@AVAMAR2:~/#: avsysreport chassis-info
=== Chassis information
Host Name     : AVAMAR2
Chassis Model : Gen4T M1200
Serial Number : CKM00123456789
Part Number   : 100-580-202-02-FFF
BIOS Version  : 42.03

root@AVAMAR2:~/#: showfwvers |egrep "showfwvers|==|Expander|BIOS|BMC|Controller"
showfwvers 3.0
===
BIOS                                     | 42.3
BMC Main SP1 Partition                   | 24.10
BMC Boot Block Partition                 | 01.40
BMC SSP Partition                        | 02.20
BMC Adaptive Cooling Table Partition     | 01.00
Expander SXP                             | 2.9.0
Expander Boot                            | 0.5.0
Expander InitStr                         | 0.10.0
Expander FPGA                            | 21.00
ROC DIB Controller 0                     | 7.14-0 (33303)

Cause

-- Outdated BIOS, BMC Main SP1 Partition, and BMC SSP Partition

Resolution

-- Open a service request refencing this article, for a Tech Support Engineer to install the following hotfixes.

HF327157 - gen4t-cdes-hotfix-327157
TARGET VERSIONS: 7.5.1 and higher
TARGET OS VERSION: SLES, any version
TARGET ADS PLATFORM: Gen4T and mixed grids containing a Gen4T node

HF338783 - Gen4tFw1812-HF338783
TARGET VERSIONS: Avamar 19.4.0-116 and higher
TARGET OS VERSION: Avamar Data Store SLES 12 SP5 64-bit
TARGET OS PATCH LEVEL: N/A
TARGET ADS PLATFORM: Gen4t

Affected Products

Avamar Data Store Gen4T, Avamar Server
Article Properties
Article Number: 000303878
Article Type: Solution
Last Modified: 08 Apr 2025
Version:  1
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