Dell Pro Smart Dock Zero-Touch Provisioning (ZTP) Process Fails During the First Dell Cloud Registration

The Dell Pro Smart Dock is unable to connect to the cloud and the "Remote Management" LED blinks for more than 15 minutes.

This happens because the registration of the wireless and cloud credentials is not recorded correctly for the device.

Dell has released a firmware update to resolve this problem for docking stations which have not yet been activated through the ZTP Process.
Update the firmware to version 01.01.04.01 or newer: Dell Pro Thunderbolt 4 Smart Dock SD25TB4 Drivers & Downloads

If the docking station has already attempted the activation process, you are required to complete the following steps to resume normal operation.

Workaround:
Pre-Checks

• Confirm that the dock is correctly registered and the WiFi policy settings are properly configured in the Dell Device Management Console (DDMC.)
• Ensure both the power cable and LAN cable are connected, and the dock is powered on.
  

Resolution Steps:

1. Wait for the Dell Device Management Console (DDMC) Server Data Sync:
   Wait at least one hour after the dock begins blinking. During this time, the Dell Device Management Console (DDMC) collects the dock’s Service Tag and related data, with the LED blinking (blinks for ~2 minutes, then blinks twice every 5 minutes) to indicate active synchronization.
2. Power Cycle the Dock:
   Disconnect and reconnect the power cable.
   
3. Reconnect to the Cloud:
   Allow up to 10 minutes for the dock to reestablish a cloud connection.
   • The Remote Management LED turns solid white once connected.
     
   • If the LED does not turn solid white, return to Step 1 and repeat the process.

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For more information, use the links below:

• DDMC Admin Guide
• How-To Enroll (Zero-Touch with Order Authorization)
• How-To Configure

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