Asset source appears DELETED in PPDM UI
Summary: When an Asset source is incorrectly removed it is left in a DELETED status.
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Symptoms
Incorrectly following procedure of removing asset sources in PPDM UI leaves the asset source in a DELETED state. The application agent when selected 'Remove' button is greyed out.
Cause
Incorrectly removing asset source without removing application agent software on the database host may result in Asset source appearing DELETED in PPDM UI
Resolution
On the PPDM Appliance restart following services and reinstall the agent software on the database client systemctl restart nginx ecdm-ui restart logmgr restart
Correct procedure for removing asset source:
1. Un-register the agent
2. Uninstall Agent
3. Remove the asset source.
4. Rename DPSAPPS folder.
Install Agent
Article Properties
Article Number: 000337578
Article Type: Solution
Last Modified: 27 Jun 2025
Version: 1
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