Dell Computers Fail to Complete POST with LED Error Code One Amber, Eight White

Summary: Learn about Dell computers intermittently failing to complete the Power On Self Test (POST) with an LED code of one amber and eight white, indicating a catastrophic error.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Platforms:

  • Dell Pro Tower Plus QBT1250
  • Dell Pro Tower QCT1250
  • Dell Tower ECT1250
  • Dell Pro Max Micro FCM2250
  • Dell Pro Micro Plus QBM1250
  • Dell Pro Micro QCM1250
  • Dell Pro 24 All-in-One Plus QB24250
  • Dell Pro 24 All-in-One QC24250
  • Dell Pro 24 All-in-One QC24251
  • Dell Pro Slim Plus QBS1250
  • Dell Pro Slim QCS1250
  • Dell Slim ECS1250
  • Dell Pro Max Slim FCS1250

Cause

Intel IPF driver:

  • Incorrectly labels the warning as error message in the Event Viewer
  • Triggers a catastrophic error (CATERR) one amber and eight white
  • Blocks the computer from resuming from modern standby

Resolution

Note: Before starting the update, perform the following:
  • Back up all personal data. For more information, refer to Back Up and Recovery.
  • Ensure that power remains connected to the desktop.

Updating the Intel Innovation Platform Framework and Provider Package Driver to version 2.2.10205.3621, A07 or later, and Intel Dynamic Tuning Driver to version 9.0.11910.61833, A05 or later on the computer resolves the issue. To download and install the driver, refer to the Driver Update Guide.

Affected Products

Dell Slim ECS1250, Dell Tower ECT1250, Dell Pro Max Micro FCM2250, Dell Pro Max Slim FCS1250, Dell Pro 24 All-in-One Plus QB24250, Dell Pro Micro Plus QBM1250, Dell Pro Slim Plus QBS1250, Dell Pro Tower Plus QBT1250, Dell Pro 24 All-in-One QC24250 , Dell Pro 24 All-in-One QC24251, Dell Pro Micro QCM1250, Dell Pro Slim QCS1250, Dell Pro Tower QCT1250 ...
Article Properties
Article Number: 000385726
Article Type: Solution
Last Modified: 01 Dec 2025
Version:  3
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