SourceOne Email Management: Rebuild operation fails for Archive folder configured with ECS S3

Resumen: Rebuild operation fails for Archive folder configured with ECS S3. Error: Element not found

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Síntomas



Rebuild operation fails for Archive folder configured with ECS S3.

The following entries can be found on index logs (ExAsElasticIdxObj.exe.log for ElasticSearch or ExAsIdxObj.exe.log for ISYS)
 
CExDatabaseUtils::ExecuteQuery|VERBOSE|SELECT * from FolderMessage fm where fm.VolumeId = 102 and fm.messageid = 0x8FAE0CA4D4AD944D12B24556DC0BD40C7B30209C00 |ExDatabaseUtils.cpp(141)
CExAsVolStubXml::Initialize|ERROR|System call failed. (0x86040100) Element not found.  (0x8002802B) No matching results found for the query 'Gp' |ExAsVolStubXml.cpp(77)
Utils::ExDoc::GetVolumeDocInfo|ERROR|IndexThread::GetDocFromVolume - VolumeStubXml conversion error: <S3><OID>20200210175733.emx</OID></S3>.|IndexUtil_ExDoc.cpp(154)
Utils::ExDoc::GetDocFromVolume|ERROR|System call failed. (0x86040100) Element not found.  (0x8002802B) [ExAsElasticIdxObj.exe, ExAsVolStubXml.cpp(77).CExAsVolStubXml::Initialize]   >No matching results found for the query 'Gp' |IndexUtil_ExDoc.cpp(399)
Utils::ExDoc::GetDocFromVolume|VERBOSE|Stop: GetDocFromVolume Volume '20200210175733'.  ID: 5C24C36B8FAE0CA4D4AD944D12B24556DC0BD40C7B30209C00 |IndexUtil_ExDoc.cpp(553)
CExElasticTextCreation::CreateText|ERROR|System call failed. (0x86040100) [ExAsElasticIdxObj.exe, IndexUtil_ExDoc.cpp(399).Utils::ExDoc::GetDocFromVolume]   >System call failed. (0x86040100) Element not found.  (0x8002802B) [ExAsElasticIdxObj.exe, ExAsVolStubXml.cpp(77).CExAsVolStubXml::Initialize]   >No matching results found for the query 'Gp' |CExElasticTextCreation.cpp(279)
CExElasticTextCreation::CreateText|VERBOSE|Cleaning up...|CExElasticTextCreation.cpp(685)

Causa

This issue is caused by a software defect.

Resolución

This issue is resolved in patches or Service Pack versions of SourceOne Email Management on or higher than 7.2.9. Hot Fix 1

Hot-fix Bundles and Service Pack kits are available for download via https://www.dell.com/support.
* Please note, Hot-fixes are only available for the most current patch or Service Pack versions of the product that were available when this problem was resolved.
** Please note that it is always recommended to upgrade to the latest version of the SourceOne release, service pack and Hot Fix Bundle to ensure all currently resolved issues will be fixed including the issue as stated above

Productos afectados

SourceOne

Productos

SourceOne, SourceOne Email Management
Propiedades del artículo
Número del artículo: 000173294
Tipo de artículo: Solution
Última modificación: 02 jun 2025
Versión:  4
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