Avamar: Windows File System backup error "Unable to retrieve volume information"

Resumen: This article provides the resolution for Windows File System backup error "Unable to retrieve volume information"

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.
Consulte estos recursos

Síntomas

This issue may occur when upgrading the Avamar client software.

File system backups may either fail or complete exception errors similar to the following: 
avtar Error <0000>: Unable to retrieve volume information for 'Z:\' (Code: 0x3ed code 1005: The volume does not contain a recognized file system.  
Verify that all required file system drivers are loaded and that the volume is not corrupted.

Causa

Causes
  1. Avtar software is making a Windows system call, "GetVolumeInformation" Microsoft documentation below may never return a result when querying a specific volume/GUID. See link for more information GetVolumeInformationA functionThis hyperlink is taking you to a website outside of Dell Technologies.
  2. Virtual flash drives on DELL PowerEdge 2950 servers can cause this error to appear.
  3. It may also occur on Windows clients that have no physical floppy disk, but the BIOS indicates that there is one present:

Resolución

To resolve this issue. 
  • Upgrade the Avamar Server to.
    • 19.4.100-124 or later 
  • The fix is incorporated in Avamar 19.4 and later software releases.
  • Create an avtar.cmd file in the avs\var directory and add the following flag:
    • --no-query-vols=DRIVE LETTER (where DRIVE LETTER denotes the volume that is triggering the error)
      • For example: --no-query-vols=Z:
If the issue is due to non-existent floppy disks, the best solution is to disable the floppy drive in the BIOS of the affected servers.

Productos afectados

Avamar

Productos

Avamar, Avamar Client for Windows
Propiedades del artículo
Número del artículo: 000039609
Tipo de artículo: Solution
Última modificación: 11 abr 2024
Versión:  4
Encuentre respuestas a sus preguntas de otros usuarios de Dell
Servicios de soporte
Compruebe si el dispositivo está cubierto por los servicios de soporte.