PowerStore: IP Address Change does not properly update External SupportAssist Gateway (User Correctable)
Yhteenveto: Updating the IP addresses on a PowerStore that is connected to SupportAssist using an External Gateway will not update the IP address with Secure Remote Services.
Tämä artikkeli koskee tuotetta
Tämä artikkeli ei koske tuotetta
Tämä artikkeli ei liity tiettyyn tuotteeseen.
Tässä artikkelissa ei yksilöidä kaikkia tuoteversioita.
Oireet
Updating the IP addresses on a PowerStore that is connected to SupportAssist using an External Gateway will not update the IP address with Secure Remote Services. As a result, Remote Access by Technical Support will not work properly.
Support or Services will be unable to connect to the PowerStore using Remote Access.
This is because the PowerStore is still registered with the original IP address and is not updated with the new address.
Support or Services will be unable to connect to the PowerStore using Remote Access.
This is because the PowerStore is still registered with the original IP address and is not updated with the new address.
Syy
The API being used to update the IP address with SupportAssist does not update the External Gateways.
Tarkkuus
This issue is resolved by disabling SupportAssist and reenabling it.
Tuotteet, joihin vaikutus kohdistuu
PowerStore, PowerStore 5000X, PowerStore 7000X, PowerStore 9000XTuotteet
SupportAssistArtikkelin ominaisuudet
Artikkelin numero: 000203280
Artikkelin tyyppi: Solution
Viimeksi muutettu: 16 kesäk. 2023
Versio: 3
Etsi vastauksia kysymyksiisi muilta Dell-käyttäjiltä
Tukipalvelut
Tarkista, kuuluuko laitteesi tukipalveluiden piiriin.