PowerStore: Pre-Upgrade Health Check for locked firmware port in Samsung SAS drives
Resumo: The Pre-Upgrade Health Check (PUHC), in the health check package, detects if there is a Samsung PM1643/PM1643a SAS drive with the firmware port locked. This check is designed to detect the SAS drives with a locked firmware port that prevents Disk Firmware upgrade from succeeding. ...
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Sintomas
As part of the disk firmware upgrade, the PUHC checks if the cluster has a Samsung PM1643/PM1643a SAS drive with the firmware port locked.
If a drive with a locked firmware port is detected, the following message is displayed "Found Samsung SAS drives with firmware port locked. KB#000207951. Please contact your service provider. (drive_fw_port_check)".
Screenshot of Pre-Upgrade Health Check (PUHC) window:
Details panel of Pre-Upgrade Health Check (PUHC) window:
If a drive with a locked firmware port is detected, the following message is displayed "Found Samsung SAS drives with firmware port locked. KB#000207951. Please contact your service provider. (drive_fw_port_check)".
Screenshot of Pre-Upgrade Health Check (PUHC) window:
Details panel of Pre-Upgrade Health Check (PUHC) window:
Causa
The Samsung SAS drive PM1643 and PM1643A SAS TCG Enterprise SEDs were shipped with firmware port locked from manufacturing, and, as a result, the drive firmware upgrade for these drives may fail. Dell Support can resolve this issue if a locked firmware port is detected.
Resolução
Contact Dell Technical Support to resolve this issue. Reference this KB Article for expedited handling.
Mais informações
KB 000192601 PowerStore: How to Check the Health of the Cluster Before Software Upgrade Using Pre-Upgrade Health Check and System Check.
KB 000214752 PowerStore: Landing Page for In Market (off-release) System Health Checks is a public facing KB with a listing of all the health checks.
KB 000214752 PowerStore: Landing Page for In Market (off-release) System Health Checks is a public facing KB with a listing of all the health checks.
Produtos afetados
PowerStorePropriedades do artigo
Número do artigo: 000207951
Tipo de artigo: Solution
Último modificado: 13 jun. 2025
Versão: 7
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