Only One Headset is Recognized When Two are Connected

Summary: This article provides information about when there are two headsets connected to the computer but only one is detected in Dell Display and Peripheral Manager 2.0 (DDPM).

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Symptoms

Affected Products:

  • Dell Display and Peripheral Manager 2.0
  • Dell Pro Premium Wireless ANC Headset WL7024
  • Dell Pro Plus Wireless ANC Headset WL5024
  • Dell Pro Wireless Headset WL3024

This issue occurs under the following conditions:

  1. Installing DDPM software on a computer
  2. Connecting a headset using a dongle
  3. Connecting a second headset using a second dongle
  4. DDPM only shows one headset connected

Cause

The same behavior is exhibited in DPeM: It is unable to identify two headsets simultaneously.

Resolution

Disconnect one dongle, only use one headset at a time.

Produse afectate

Dell Display and Peripheral Manager, Dell Pro Wireless Headset WL3024, Dell Pro Plus Wireless ANC Headset WL5024, Dell Pro Premium Wireless ANC Headset WL7024
Proprietăți articol
Article Number: 000286286
Article Type: Solution
Ultima modificare: 22 May 2025
Version:  3
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