The following procedure applies to controller enclosures
with small form factor pluggable (SFP+) transceiver connectors in
8/16 Gb/s FC or 10 GbE iSCSI host interface ports.
In this
procedure, SFP+ transceiver and host cable is used to refer to
any qualified SFP+ transceiver supporting CNC ports used for I/O or replication.
NOTE:When experiencing
difficulty diagnosing performance problems, consider swapping out
one SFP+ transceiver at a time to see if performance improves.
Stop all I/O to the storage
system. See “Stopping I/O” in the Dell PowerVault ME4 Series Storage System Owner’s Manual.
Check the host link status/link
activity LED.
If there is activity, stop all applications
that access the storage system.
Check the Cache Status
LED to verify that the controller cached data is flushed to the disk
drives.
Solid – Cache contains
data yet to be written to the disk.
Blinking – Cache data
is being written to CompactFlash in the controller module.
Flashing at 1/10 second
on and 9/10 second off – Cache is being refreshed by the supercapacitor.
Off – Cache is clean
(no unwritten data).
Remove the SFP+ transceiver and
host cable and inspect for damage.
Reseat the SFP+ transceiver and
host cable.
Is the host link status/link activity LED
on?
Yes – Monitor the status
to ensure that there is no intermittent error present. If the fault
occurs again, clean the connections to ensure that a dirty connector
is not interfering with the data path.
No – Proceed to the
next step.
Move the SFP+ transceiver and host
cable to a port with a known good link status.
This
step isolates the problem to the external data path (SFP+ transceiver, host cable, and host-side devices) or to the controller module port.
Is the host link status/link activity LED on?
Yes – You now know that
the SFP+ transceiver, host cable, and host-side devices are functioning properly.
Return the cable to the original port. If the link status LED remains
off, you have isolated the fault to the controller module port.
Replace the controller module.
No – Proceed to the
next step.
Swap the SFP+ transceiver with
the known good one.
Is the host link status/link activity
LED on?
Yes – You have isolated
the fault to the SFP+ transceiver. Replace the SFP+ transceiver.
No – Proceed to the
next step.
Reinsert the original
SFP+ transceiver and swap the cable with a known good one.
Is the
host link status/link activity LED on?
Yes – You have isolated
the fault to the cable. Replace the cable.
No – Proceed to the
next step.
Verify that the switch,
if any, is operating properly. If possible, test with another port.
Verify that the HBA
is fully seated, and that the PCI slot is powered on and operational.
Replace the HBA with
a known good HBA, or move the host side cable and SFP+ transceiver to a known
good HBA.
Is the host link status/link activity LED
on?
Yes – You have isolated
the fault to the HBA. Replace the HBA.
No – It is likely that
the controller module needs to be replaced.
Move the cable and SFP+
transceiver back to its original port.
Is the host link status/link
activity LED on?
Yes – Monitor the connection
for a period of time. It may be an intermittent problem, which can
occur with damaged SFP+ transceivers, cables, and HBAs.
No – The controller
module port has failed. Replace the controller module.
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