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Dell PowerVault ME4 Series Storage System Deployment Guide

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Known issues with the CLI port and mini-USB cable on Microsoft Windows

When using the CLI port and cable for setting network port IP addresses, be aware of the following known issue on Windows:

Problem

The computer might encounter issues that prevent the terminal emulator software from reconnecting after the controller module restarts or the USB cable is unplugged and reconnected.

Workaround

To restore a connection that stopped responding when the controller module was restarted:

  1. If the connection to the mini-USB port stops responding , disconnect and quit the terminal emulator program.
    1. Using Device Manager, locate the COMn port that is assigned to the mini-USB port.
    2. Right-click on the Disk Array USB Port (COMn) port, and select Disable device.
  2. Right-click on the Disk Array USB Port (COMn) port, and select Enable device.
  3. Start the terminal emulator software and connect to the COM port.
NOTE:On Windows 10 or Windows Server 2016, the XON/XOFF setting in the terminal emulator software must be disabled to use the COM port.

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