The status is also seen on the Virtual Console
OSCAR display. When the local console is enabled, a green status is
displayed next to the server name. When disabled, a yellow dot indicates
that iDRAC has locked the local console.
Why
is the bottom of the system screen not seen from the Virtual Console
window?
Make sure that the management station’s monitor
resolution is set to 1280 x 1024.
Why
is the Virtual Console Viewer window garbled on Linux operating system?
The console viewer on Linux requires a UTF-8 character set.
Check your locale and reset the character set if required.
Why
does the mouse not synchronize under the Linux text console in Lifecycle
Controller?
Virtual Console requires the USB mouse driver,
but the USB mouse driver is available only under the X-Window operating
system. In the Virtual Console viewer, do any of the following:
Go toTools > Session
Options > Mouse tab.
Under Mouse Acceleration, select Linux.
Under the Tools menu, select Single Cursor option .
How
to synchronize the mouse pointers on the Virtual Console Viewer window?
Before starting a Virtual Console session, make sure that
the correct mouse is selected for your operating system.
Make
sure that the Single Cursor option under Tools in the iDRAC Virtual Console menu is selected on
iDRAC Virtual Console client. The default is two cursor mode.
Can
a keyboard or mouse be used while installing a Microsoft operating
system remotely through the Virtual Console?
No. When you
remotely install a supported Microsoft operating system on a system
with Virtual Console enabled in the BIOS, an EMS Connection Message
is sent that requires that you select OK remotely.
You must either select OK on the local system
or restart the remotely managed server, reinstall, and then turn off
the Virtual Console in BIOS.
This message is generated by Microsoft
to alert the user that Virtual Console is enabled.To make sure that
this message does not appear, always turn off Virtual Console in the
iDRAC Settings utility before remotely installing an operating system.
Why
does the Num Lock indicator on the management station not reflect
the status of the Num Lock on the remote server?
When accessed
through the iDRAC, the Num Lock indicator on the management station
does not necessarily coincide with the state of the Num Lock on the
remote server. The state of the Num Lock is dependent on the setting
on the remote server when the remote session is connected, regardless
of the state of the Num Lock on the management station.
Why
do multiple Session Viewer windows appear when a Virtual Console session
is established from the local host?
You are configuring
a Virtual Console session from the local system. This is not supported.
If a
Virtual Console session is in-progress and a local user accesses the
managed server, does the first user receive a warning message?
No. If a local user accesses the system, both have control
of the system.
How
much bandwidth is required to run a Virtual Console session?
It is recommended to have a 5 MBPS connection for good performance.
A 1 MBPS connection is required for minimal performance.
What
are the minimum system requirements for the management station to
run Virtual Console?
The management station requires an
Intel Pentium III 500 MHz processor with at least 256 MB of RAM.
Why
doe Virtual Console Viewer window sometimes displays No Signal message?
You may see this message because the iDRAC Virtual Console
plug-in is not receiving the remote server desktop video. Generally,
this behavior may occur when the remote server is turned off. Occasionally,
the message may be displayed due to a remote server desktop video
reception malfunction.
Why
does Virtual Console Viewer window sometimes display an Out of Range
message?
You may see this message because a parameter necessary
to capture video is beyond the range for which the iDRAC can capture
the video. Parameters such as display resolution or refresh rate too
high will cause and out of range condition. Normally, physical limitations
such as video memory size or bandwidth sets the maximum range of parameters.
When
starting a Virtual Console session from iDRAC Web interface, why is
an ActiveX security popup displayed?
iDRAC may not be in
the trusted site list. To prevent the security popup from appearing
every time you begin a Virtual Console session, add iDRAC to the trusted
site list in the client browser:
Click Tools > Internet
Options > Security > Trusted
sites.
Click Sites and enter the IP address or
the DNS name of iDRAC
Click Add.
Click Custom Level.
In the Security Settings window, select Prompt under Download unsigned ActiveX Controls.
Why
is the Virtual Console Viewer window blank?
If you have
Virtual Media privilege, but not Virtual Console privilege, you can
start the viewer to access the virtual media feature, but the managed
server’s console is not displayed.
Why
doesn’t the mouse synchronize in DOS when using Virtual Console?
The Dell BIOS is emulating the mouse driver as a PS/2 mouse.
By design, the PS/2 mouse uses relative position for the mouse pointer,
which causes the lag in syncing. iDRAC has a USB mouse driver, that
allows absolute position and closer tracking of the mouse pointer.
Even if iDRAC passes the USB absolute mouse position to the Dell BIOS,
the BIOS emulation converts it back to relative position and the behavior
remains. To fix this problem, set the mouse mode to USC/Diags in the
Configuration screen.
After
launching the Virtual Console, the mouse cursor is active on the Virtual
Console, but not on the local system. Why does this occur and how
to resolve this?
This occurs if the Mouse Mode is set to USC/Diags. Press Alt
+ M hot key to use the mouse on the local system. Press Alt + M again to use the mouse on the Virtual Console.
When
iDRAC Web interface is launched from the CMC Web interface soon after
Virtual Console is launched, why does GUI session time-out?
When launching the Virtual Console to iDRAC from the CMC Web interface
a popup is opened to launch the Virtual Console. The popup closes
shortly after the Virtual Console opens.
When launching both
the GUI and Virtual Console to the same iDRAC system on a management
station, a session time-out for the iDRAC GUI occurs if the GUI is
launched before the popup closes. If the iDRAC GUI is launched from
the CMC Web interface after the popup with the Virtual Console closed,
this issue does not appear.
Why
does Linux SysRq key not work with Internet Explorer?
The
Linux SysRq key behavior is different when using Virtual Console from
Internet Explorer. To send the SysRq key, press the Print Screen key and release while holding the Ctrl and Alt keys.
To send the SysRq key to a remote Linux server though iDRAC, while
using Internet Explorer:
Activate the magic key function on the remote Linux server. You
can use the following command to activate it on the Linux terminal:
echo 1 > /proc/sys/kernel/sysrq
Activate the keyboard pass-through mode of Active X Viewer.
Press Ctrl + Alt +Print Screen.
Release only Print Screen.
Press Print Screen+Ctrl+Alt.
NOTE The SysRq
feature is currently not supported with Internet Explorer and Java.
Why
is the "Link Interrupted" message displayed at the bottom of the Virtual
Console?
When using the shared network port during a server
reboot, iDRAC is disconnected while BIOS is resetting the network
card. This duration is longer on 10 Gb cards, and is also exceptionally
long if the connected network switch has Spanning Tree Protocol (STP)
enabled. In this case, it is recommended to enable "portfast" for
the switch port connected to the server. In most cases, the Virtual
Console restores itself.
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