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Dell EMC OpenManage Enterprise SupportAssist Version 1.0 User's Guide

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Enable or disable collection of identity information

About this task

By default, SupportAssist collects device identification information such as the complete configuration snapshot of systems, hosts, and network devices that can contain host identification and network configuration data. Usually, part or all this data is required to properly diagnose issues. If your company's security policy restricts sending identity data outside of the company network, you can disable SupportAssist from collecting such data.
The following identity information can be filtered when collecting the system information from a device:
  • Host name
  • IP address
  • Subnet mask
  • Default gateway
  • MAC address
  • DHCP server
  • DNS server
  • Processes
  • Environment variables
  • Registry
  • Logs
  • iSCSI data
  • Fibre Channel data—Displays the WWN of the host device and port.
NOTE: When you disable collection of identification information, some of the data about your company network (including the system log and SMART log) is not transmitted to the backend. This may prevent technical support from resolving issues that may occur on your devices.
NOTE: If you have disabled the collection of identity information from the devices, the identity information such as hostname and IP address are replaced by tokenized values. The tokenized values are represented as TOKEN n. For example, TOKEN0, TOKEN1, or TOKEN2.

Steps

  1. From the Plugins menu, select SupportAssist > Settings.
    The Settings page is displayed.
  2. On the Settings tab, select Collection.
    The Collection page is displayed.
  3. By default, the Include device identification information in data sent to Dell EMC check box in the Identification Information Settings section is selected. Depending on your requirement, select or clear the check box.
    NOTE: If you disable collection of device identification information, the settings for collection of logs, diagnostic data, and support data are disabled automatically. Therefore, collections that are sent to the Dell EMC from your devices do not include certain categories of data.
  4. Click Apply.

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