Dell EMC OpenManage Enterprise SupportAssist Version 1.0 User's Guide

Request to close a support case

If you have resolved an issue with a device, you can request Technical Support to close the support case.

NOTE: You can request Technical Support to close a support case only if the support case was opened by SupportAssist.

NOTE: You can request Technical Support to close a support case that is in any status, except the case for which the request for closure in progress.

From the Plugins menu, select SupportAssist > Cases.
The Cases page displays the list of all cases that were opened by SupportAssist.
Select the support case that you want to suspend and click Request To Close.
Optionally, enter your reason for requesting to close the support case.
Click OK.
The support case displays the appropriate status.
NOTE: After you request to close a support case, Technical Support may contact you to get more information before closing the support case.

NOTE: If SupportAssist is unable to process your request, an appropriate error message is displayed. In such a case, you can run the case creation test to verify connectivity to Dell EMC, and then retry the operation. See Run connectivity test.