Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Dell EMC OpenManage Enterprise SupportAssist Version 1.0 User's Guide

PDF

OpenManage Enterprise SupportAssist device collections

Collections are files that contain information of the SupportAssist managed devices. SupportAssist collects device information from each device that you added, and then uploads the information securely to Dell EMC.

The purge collections task runs automatically every day at 10 p.m. (time as on the server where SupportAssist is installed). System information collections that are 30 days or older and collections that are older than the last 5 collections within the last 30 days are automatically purged.

NOTE: To collect system information from the device, OpenManage Server Administrator (OMSA) must be installed and running on the managed PowerEdge devices.
The system information is collected in following ways:
  • Periodically—The device collection is performed periodically at regular intervals, depending on the predefined collection start date specified in the Settings > Schedule Tasks page. For more information, see Enable or disable periodic collection of system information.
  • On case creation—The device collection is performed when a support case is created for an issue that is detected by SupportAssist.
  • Manually (on demand)—If Technical Support requests you to upload the device collection, you can initiate the collection of device information from one or more devices at any time.

You can manually upload a collection to the backend or SupportAssist can automatically initiate a collection for the devices listed in Dell EMC OpenManage Enterprise SupportAssist Support Matrix available at OpenManage Enterprise SupportAssist page in support site.

You can view, upload, and download collections by using the Collections page. See View collections.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\