Dell EMC OpenManage Enterprise SupportAssist Version 1.0 User's Guide

Configure Shipping Details

1. From the Plugins menu, select SupportAssist > Settings.
2. On the Settings page, click Shipping Details.
3. If you do not want to automatically receive the replacement parts, clear the I want Dell EMC to expedite dispatch of the replacement parts. check box. By default, the I want Dell EMC to expedite dispatch of the replacement parts. check box is selected.
4. In the Primary Shipping Contact Details section, perform the following:
   1. Enter first name, last name, phone number, email address, and select the time zone.
      NOTE: If the primary shipping contact details are same as the contact details, click copy contact details.
   2. Select the preferred contact hours.

   NOTE: If you enter your preferences and shipping information during the registration, the information is automatically displayed on the Shipping Details page. You can edit the information, if required.
5. In the Secondary shipping contact section, enter the first name, last name, phone number, and email address.
   NOTE: Contact details of the primary and secondary contact must be unique.
6. In the Shipping Address section, perform the following:
   1. Enter the shipping address.
   2. In the Dispatch notes section, enter dispatch-related information.
   3. If you want a technician to replace the parts onsite, select I want a technician to replace the parts onsite if the service is included in the service plan. Replacement of the parts onsite service is available only if the service is included in your service plan.
      NOTE: The availability of parts to dispatch and policies may vary based on your region and country.
7. Optionally, to view asset information and manage SupportAssist alerts and part dispatches by using TechDirect, sign in to TechDirect using your company's administrator account and enter the One-Time Password (OTP). To sign in to TechDirect, click Launch TechDirect, and then do the following.
   NOTE: To manage SupportAssist and part dispatches by using TechDirect, you must provide the primary contact information, and primary and secondary shipping information.
   1. Click Sign In.

      The Dell Account Sign In window is displayed.

   2. Enter the email address and password, and then click Sign In.

      The OTP is displayed.

   3. Enter the OTP and click Validate OTP.

      The TechDirect account is verified and a message is displayed that your TechDirect account is integrated with SupportAssist. To integrate SupportAssist with a different TechDirect account, click SwitchAccount.

8. Click Apply.