Dell PowerStore Installation and Service Guide for PowerStore 1000, 1200, 3000, 3200, 5000, 5200, 7000, 9000, and 9200

Support materials collection

You can collect support materials to help troubleshoot the appliances in your system.

Depending on the option you choose, support materials can include system logs, configuration details, and other diagnostic information. Use this information to analyze performance issues, or send it to your service provider so they can diagnose and help you resolve the issues. This process does not collect user data.

You can collect support materials for one or more appliances. When you start a collection, data is always collected at the appliance level. For example, if you request a collection for a volume, the system collects support materials for the appliance that contains the volume. If you request a collection for multiple volumes, the system collects support materials for all appliances that contain the volumes.

You can set a timeframe for collecting support materials. Setting a timeframe can result in smaller and more relevant data collection which is easier to analyze . You can either set a predefined timeframe or set a custom timeframe that suits your needs.

You can also include additional information in the support materials collection from Advanced collection options. Collecting additional information can take longer than the default support materials collection, and the size of the resulting data collection is larger. Select this option if your service provider requests it. By default the support materials collection uses the essentials profile. Use the svc_dc service script to collect support materials for other profiles. See the PowerStore Service Scripts Guide for more information about the svc_dc service script and the available profiles.

You can perform the following actions on a collection of support materials:

• View information about existing collections.
• Upload a collection to support, if remote support through Secure Remote Services is enabled.
• Download a collection to a local client.
• Delete a collection.