To help service personnel diagnose a system problem, you might be asked to provide system log data.
You can download this data by accessing the system’s FTP or SFTP interface and running the
get logs command. When both controllers are online, regardless of operating mode,
get logs will download a single, compressed zip file that includes:
Device status summary, which includes basic status and configuration data for the system
MC logs from each controller
Event log from each controller
Debug log from each controller
Boot log from each controller, which shows the startup sequence
Critical error dumps from each controller, if critical errors have occurred
CAPI traces from each controller
Use a command-line-based FTP/SFTP client. A UI-based FTP/SFTP client might not work.
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