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SupportAssist for Business PCs Deployment Guide

PDF

Download the SupportAssist Deployment Package Manager

Prerequisites

  • You must have a TechDirect account. If not, you can create one by following the instructions in Onboarding to TechDirect.
  • You must have enabled browser pop-ups from TechDirect.
  • You must be signed in to TechDirect as a Connect and manage administrator.

About this task

If you are deploying SupportAssist for the first time, you must first download a custom deployment package and then use the Deployment Package Manager to customize and create deployment packages that you can deploy on your managed PCs.

After downloading the custom deployment package, you can add contact and shipping information and configure SupportAssist preferences.

Steps

  1. From the TechDirect dashboard, go to Connect and manage > Manage PC fleet.
    The Manage PC fleet page is displayed.
  2. In the Connect and manage PCs card, click MANAGE.
    The Set up and connect with SupportAssist page is displayed.
  3. In the Deployment Package Manager for SupportAssist section, click Download.
    The SupportAssistDeploymentManager.zip file is downloaded, and the Deployment Instructions page is displayed.
    NOTE:If you are unable to download the custom deployment package, clear the browser cookies and cache, and then retry.
    NOTE:All SupportAssist versions have expiry dates. You can view the expiry date for your version from SupportAssist version and validity and update to the latest version to ensure continued support.
  4. Create the deployment package using Deployment Package Manager and deploy SupportAssist. See Create the SupportAssist deployment package.
  5. In the Add contact and shipping address section, perform one of the following steps:
    • Click Add new, enter primary contact details, secondary contact details, shipping address, and then click Save and next.
    • Click Choose from existing, select the contact information and shipping address from the existing list, and click Save.
    NOTE:If the contact email addresses and the email address that is registered in TechDirect are the same, the preferred language is auto populated based on the TechDirect user profile language. If the email addresses are different, you can select the preferred language.
    The contact and shipping information is saved. Dell Technical Support uses this information to create support requests on your behalf and ship any necessary replacement parts, when necessary.
  6. In the Preferences section, if required, enable or disable the default SupportAssist Preferences and click Save.
    NOTE:The configuration is applied to the PCs within 30 minutes of establishing a connection with Dell.

Results

After you configure and deploy SupportAssist successfully on a PC, the first site and a Default group are created for your TechDirect account. You can create additional groups and organize your PCs within a site.

NOTE:To create another site, sign in to TechDirect as another Connect and manage administrator, and then configure and deploy SupportAssist on the PC.

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