- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Set up and connect with SupportAssist (TechDirect)
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Set up and connect with SupportAssist (Dell Image Assist or Dell Ready Image)
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- SupportAssist version and validity
- Central Resource Manager version and validity
- Features and enhancements in previous versions
- Resources
- Contact Dell
SupportAssist for Business PCs Deployment Guide
Download Deployment Package Manager
Prerequisites
About this task
If you have already deployed SupportAssist but you want to include software add-ons, configure proxy, and modify settings in your existing deployments, you can download the Deployment Package Manager and redeploy SupportAssist again. When a new version of SupportAssist is available, you can also manually update to the latest version using the Deployment Package Manager.
Steps
-
From the
TechDirect dashboard, go to
.
The Manage PC fleet page is displayed.
- In the Connect and manage PCs card, click MANAGE.
- Click Set up and connect.
- Select Manage deployment for an existing site.
-
Select
Download Deployment Package Manager.
The Download Deployment Package Manager page is displayed.
- Select a site.
-
In the
Deployment Package Manager for SupportAssist section, click
Download.
The SupportAssistDeploymentManager.zip file is downloaded, and the Deployment Instructions page is displayed.NOTE:If you are unable to download the custom deployment package, clear the browser cookies and cache, and then retry.NOTE:All SupportAssist versions have expiry dates. You can view the expiry date for your version from SupportAssist version and validity and update to the latest version to ensure continued support.
- Create the SupportAssist deployment package using the Deployment Package Manager and deploy SupportAssist. See Create the SupportAssist deployment package.
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