- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Set up and connect with SupportAssist (TechDirect)
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Set up and connect with SupportAssist (Dell Image Assist or Dell Ready Image)
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- SupportAssist version and validity
- Central Resource Manager version and validity
- Features and enhancements in previous versions
- Resources
- Contact Dell
SupportAssist for Business PCs Deployment Guide
Set up and connect with SupportAssist (Dell Image Assist or Dell Ready Image)
Image Assist is a tool set that enables you to use Dell imaging services to quickly create and maintain a ready-to-deploy Microsoft Windows image. While building your dynamic image using Image Assist, you can also install SupportAssist for Business PCs.
Dell Ready image is a clean simple image with no added software. While purchasing the Ready Image solution, you can include SupportAssist for Business PCs in the image.
If you included SupportAssist for Business PCs in your dynamic image or Ready Image, further configuration is necessary to manage your PC fleet.
- Create the deployment package to apply the configuration and activate
SupportAssist:
- Download the Deployment Package Manager.
- Generate the SupportAssist deployment package.
- Configure
SupportAssist:
- Enter contact information and shipping details.
- Configure SupportAssist preferences.
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