- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Set up and connect with SupportAssist (TechDirect)
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Set up and connect with SupportAssist (Dell Image Assist or Dell Ready Image)
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- SupportAssist version and validity
- Central Resource Manager version and validity
- Features and enhancements in previous versions
- Resources
- Contact Dell
SupportAssist for Business PCs Deployment Guide
Configure the existing deployment
About this task
You can update the contact and shipping details, and SupportAssist preferences in the configuration anytime. The updated configuration is applied to the PCs within 30 minutes of establishing a connection with Dell.
NOTE:You do not have to redeploy
SupportAssist for Business PCs when you modify the
SupportAssist preferences in
TechDirect.
Steps
-
From the
TechDirect dashboard, go to
.
The Manage PC fleet page is displayed.
- In the Connect and manage PCs card, click MANAGE.
- Click Set up and connect.
- Select Manage deployment for an existing site.
-
Select
Configure the existing deployment.
The Configure SupportAssist page is displayed.
- Select the site and group configuration.
-
In the
Add contact and shipping address section, perform one of the following steps:
- Click Add new, enter primary contact details, secondary contact details, shipping address, and then click Save and next.
- Click Choose from existing, select the contact information and shipping address from the existing list, and click Save.
NOTE:If the contact email addresses and the email address that is registered in TechDirect are the same, the preferred language is auto populated based on the TechDirect user profile language. If the email addresses are different, you can select the preferred language.The contact and shipping information is saved. Dell Technical Support uses this information to create support requests on your behalf and ship any necessary replacement parts, when necessary. -
In the
Preferences section, if required, enable or disable the default
SupportAssist Preferences and click
Save.
NOTE:The configuration is applied to the PCs within 30 minutes of establishing a connection with Dell.
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