- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Set up and connect with SupportAssist (TechDirect)
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Set up and connect with SupportAssist (Dell Image Assist or Dell Ready Image)
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- SupportAssist version and validity
- Central Resource Manager version and validity
- Features and enhancements in previous versions
- Resources
- Contact Dell
Zapraszamy
Witryny firmy Dell
Witryny firmy Dell
Witamy w firmie Dell
Moje konto
- Szybkie i łatwe składanie zamówień
- Wyświetlanie zamówień i śledzenie stanu wysyłki
- Tworzenie i dostęp do listy produktów
- Na firmowej stronie administracji możesz zarządzać witrynami, produktami i danymi kontaktowymi firmy Dell EMC.
SupportAssist for Business PCs Deployment Guide for Partners
Add technicians
Prerequisites
You must be signed in to TechDirect as a company administrator.
About this task
Optionally, a company administrator can add Connect and manage technicians to a TechDirect account and assign permissions to access certain TechDirect services and accounts.
The Connect and manage technicians have limited access to SupportAssist. By default, a technician can only view PC details and manage recommendations. However, these permissions can be configured by a Connect and manage administrator. For more information, see Connect and manage roles in TechDirect.
Steps
- Sign in to TechDirect.
- Go to .
- Click ADD TECHNICIAN.
- In the Technician information section, enter the required information, select Technician for the Connect and manage role, and click Next.
- In the User Group (Branch) Information section, select Additional Groups if required, and click Next.
- Review the information provided and click SUBMIT.
Results
Next steps
Podaj ocenę (od 1 do 5 gwiazdek).
Podaj ocenę (od 1 do 5 gwiazdek).
Podaj ocenę (od 1 do 5 gwiazdek).
Określ, czy artykuł były przydatny, czy nie.
Komentarze nie mogą zawierać znaków specjalnych: <>()\