SupportAssist for Business PCs Deployment Guide for Partners

TechDirect enables organizations to designate administrators and add technicians under that administrator account.

To add a company administrator, go to Utilities > Administrator Control Panel, and click ADD COMPANY ADMINISTRATOR.

To add a technician, go to Utilities > Administrator Control Panel, and click ADD TECHNICIAN.

The following table summarizes the SupportAssist capabilities available for different Connect and manage roles in TechDirect:

Table 1. SupportAssist capabilities and roles in TechDirect The following table summarizes the SupportAssist capabilities available for different roles in TechDirect.

Capability	Description	TechDirect navigation	Connect and manage administrator	Connect and manage technician
Overview	View a summary of various details about your PC fleet.	Connect and manage > Manage PC fleet > Connect and manage PCs > Overview
Set up and connect	Configure and download SupportAssist to centrally manage and monitor your Dell PCs.	Connect and manage > Manage PC fleet > Connect and manage PCs > Set up and connect		Requires permissions from the Connect and manage administrator.
PCs and groups	View the PC fleet inventory, fleet performance, and utilization.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs
				Requires permissions from the Connect and manage administrator.
Recommendations	Multiple PCs—view recommendations for your PC fleet and remotely optimize them.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Recommendations		Requires permissions from the Connect and manage administrator.
	Single PC—view recommendations for a single PC and remotely optimize the PC.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs		Requires permissions from the Connect and manage administrator.
	System restore—remotely initiate a system restore to rollback driver updates on a single PC.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs		Requires permissions from the Connect and manage administrator.
Update catalogs	Create, edit, and deploy custom catalogs to update your fleet of PCs	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Update catalogs		Requires permissions from the Connect and manage administrator.
Alerts	Manage SupportAssist alerts.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Alerts		Requires permissions from the Connect and manage administrator.
Remediation rules	Manage remediation rules to identify and remediate issues with your PC fleet.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Remediation rules		Requires permissions from the Connect and manage administrator.
Application experience	View application experience data for a single PC and for your PC fleet.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Applications		Requires permissions from the Connect and manage administrator.
Health	View health data for a single PC and for your PC fleet.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs > Inventory		Requires permissions from the Connect and manage administrator.
Security	Security health—track and manage the security of a single PC and your PC fleet.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Security		Requires permissions from the Connect and manage administrator.
	Component verification—view information about the components inside your PC against the factory configuration.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs		Requires permissions from the Connect and manage administrator.
Settings	Set an inventory identifier to identify PCs associated with your PC fleet. Set alert rules. Set PC update source. Integrate alerts with ServiceNow. View and modify Connect and manage technician roles and permissions.	Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Settings
Summary	Performance indicators (KPIs)—view an overview of KPIs to help determine the PC fleet behavior.	Connect and manage > Manage PC fleet > Connect and manage PCs > Summary > Performance indicators (KPIs)		Requires permissions from the Connect and manage administrator.
	Audit trail—view a record of activities performed by the Connect and manage administrator and Connect and manage technician.	Connect and manage > Manage PC fleet > Connect and manage PCs > Summary > Audit trail		Requires permissions from the Connect and manage administrator.