- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Set up and connect with SupportAssist (TechDirect)
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Set up and connect with SupportAssist (Dell Image Assist or Dell Ready Image)
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- SupportAssist version and validity
- Central Resource Manager version and validity
- Features and enhancements in previous versions
- Resources
- Contact Dell
Zapraszamy
Witryny firmy Dell
Witryny firmy Dell
Witamy w firmie Dell
Moje konto
- Szybkie i łatwe składanie zamówień
- Wyświetlanie zamówień i śledzenie stanu wysyłki
- Tworzenie i dostęp do listy produktów
- Na firmowej stronie administracji możesz zarządzać witrynami, produktami i danymi kontaktowymi firmy Dell EMC.
SupportAssist for Business PCs Deployment Guide for Partners
Run the SupportAssist self-diagnosis test
Prerequisites
- The PC must have Internet connectivity.
- You must have administrator rights on the PC.
- Ensure that SupportAssist is deployed on the PCs. See Deploy SupportAssist on the PC fleet.
About this task
Steps
- Access the PC on which you want to perform the self-diagnosis test.
- Click Start to open the Programs menu.
-
Find
Command Prompt and click
Run as administrator.
The Command Prompt window is displayed.
- Change the directory to \Program Files\DELL\SupportAssistAgent\bin.
-
Type
SelfDiagnosis.exe and press Enter.
Depending on the test result, one of the following messages is displayed for every test:
- Available or Reachable—SupportAssist is successfully connected to Dell and is working as expected.
- Unavailable—SupportAssist is not connected to Dell or is not working as expected. Perform one of the following steps:
- Reboot the PC and retry performing the self-diagnosis test again.
- Check the proxy, firewall, and network configurations in your environment, and retry performing the self-diagnosis test.
After performing the self-diagnosis tests, contact the technical support for assistance if:
- SupportAssist is not connected to Dell or is not working as expected.
- The system on which the Central Resource Manager is installed is not accessible by SupportAssist.
Podaj ocenę (od 1 do 5 gwiazdek).
Podaj ocenę (od 1 do 5 gwiazdek).
Podaj ocenę (od 1 do 5 gwiazdek).
Określ, czy artykuł były przydatny, czy nie.
Komentarze nie mogą zawierać znaków specjalnych: <>()\