Set up and connect with SupportAssist (TechDirect)
As a first time
SupportAssist user,
TechDirect enables you to download a custom deployment package and use the Deployment Package Manager to customize and create SupportAssist deployment packages that you can deploy on your managed PCs. You can then add contact and shipping information, and configure any default
SupportAssist preferences. See
Create a new deployment.
If the customer has approved you to
Deploy & manage, you can create a SupportAssist deployment package using the Deployment Package Manager and configure the
SupportAssist preferences. The deployment package can be deployed to install SupportAssist on their PC fleet.
If the customer has approved you to
Deploy only, you can only create a SupportAssist deployment package using the Deployment Package Manager. The deployment package can be deployed to install SupportAssist on their PC fleet.
If you have already deployed
SupportAssist on your PC fleet, you can manage deployments for your sites and sites that are created by other administrators, if permitted. You can also configure settings, download the Deployment Package Manager, or activate
SupportAssist using an activation file. See
Manage deployment for an existing site.
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