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SupportAssist for Business PCs Deployment Guide for Partners

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Install Central Resource Manager

Prerequisites

  • Ensure that SupportAssist for Business PCs version 3.3 or later is installed on your PC fleet.
  • Create the SupportAssist deployment package.
  • Microsoft .NET Framework 4.8 must be installed on the system on which the Central Resource Manager is installed.
  • Transport Layer Security (TLS) version 1.2 must be enabled on the system on which the Central Resource Manager is installed.
  • The port 5690 must be open on the system on which the Central Resource Manager is installed.
  • To retrieve the BIOS administrator passwords, the PC fleet must be able to communicate with the system on which the Central Resource Manager is installed.
  • A highly available system running the Windows operating system for successful BIOS updates. The system can be a server, virtual machine, desktop, and so on.
  • Note the Central Resource Manager installation validity. See Central Resource Manager version and validity.

About this task

If you have included the Central Resource Manager while creating the SupportAssist deployment package, you can install the Central Resource Manager on a system running the Windows operating system. The Central Resource Manager stores BIOS administrator passwords that SupportAssist for Business PCs can use to install BIOS updates on your PC fleet.

After you install Central Resource Manager, you can either use a default password for BIOS updates or import the passwords using a spreadsheet.

Steps

  1. Search for Command Prompt and click Run as administrator.
  2. Type msiexec /i "[path_of_the_CentralResourceManagerx64.msi_file]\CentralResourceManagerx64-DPM.msi" /norestart /qn /l*v "[directory_path_to_save_the_msi_log_file]\CrmMsi.log" and press Enter.

Results

The Central Resource Manager is installed on the system.

To verify if the PC fleet is communicating with the system on which the Central Resource Manager is installed, Run the SupportAssist self-diagnosis test.

Next steps

Open the Central Resource Manager and use the following options to store the BIOS administrator passwords for your PC fleet:

  • Store default password—if you have a common BIOS administrator password for most or all your PCs.
  • Store passwords via spreadsheet—if you have different BIOS administrator passwords for each PC.

    To store passwords using the spreadsheet, perform the following steps:

    1. From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > PCs > Inventory.
    2. From the Export list, select Central Resource Manager List.
    3. In the downloaded spreadsheet, enter the BIOS administrator passwords for each PC.
    4. Import the spreadsheet in the Central Resource Manager.

NOTE:
  • You can only enter the BIOS administrator passwords in the spreadsheet. Updates to other fields in the spreadsheet are not supported.
  • The Central Resource Manager only stores the list of PCs and the associated BIOS administrator passwords that were last imported. Any previously stored information is not retained.
  • When you update the BIOS administrator passwords for your PC fleet, you must also update the passwords in the Central Resource Manager.

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