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Support for Business PCs

Dell was once a small company. We get it.

We know you have a business to run and no time for IT issues. That’s why we created the most complete support service in the industry.

With the ProSupport Suite for PCs, Dell is always watching for issues so they don’t turn into costly problems. We’re in this together… and it’s a safe bet that if there’s a problem, we’ll call you before you can call us.

ProSupport Plus
ProSupport
Help Me Choose
SupportAssist
Accidental Damage

ProSupport Plus

Designed specifically for growing businesses needing to focus on strategy, not IT issues. ProSupport Plus for PCs offers everything you get with ProSupport and more. Stay ahead with predictive technology that detects issues before they become problems plus accidental damage repairs for drops, spills and surges and the ability to keep your hard drive and sensitive data should you need a replacement. You’re trying to run a business, let Dell virtually eliminate your unplanned downtime.

No time for downtime²ProSupport Plus with SupportAssist⁵ detects hardware issues before they become problems, allowing you to virtually eliminate unplanned downtime due to hardware issues.

It’s a safe bet, we’ll call you first⁶Proactive alerts let you know something has happened and automatically opens a ticket, so you don’t have to play tech support.
We’ll start resolving the problem before you even have time to call. If you need help, we’ll be at your side, literally, to make the repair.

Free your time and your mind

Our in-region ProSupport experts are always awake and standing by 24x7 to help you, no matter where you are in the world or what type of IT issue you’re having.

Protect your assets and your data^3,4Accidents happen – we fix them. ProSupport Plus gives you quick replacements and protection from drops, spills and surges. And if your accident means you need to replace your hard drive, we let you keep it and all the data on it, so your company secrets are just that – yours.

Can pay for itself with just one incidentProSupport Plus provides value and peace of mind. Invest in support that lets you worry about the things that matter.

Download ProSupport Plus Datasheet

ProSupport

Let’s face it, sometimes the basic warranty just won’t cut it. With one simple upgrade to ProSupport for PCs, you’ll gain peace of mind and expert 24x7 in-region support. Whether on the road or in the office, ProSupport engineers are standing by to keep your team up and running any time of day. And our SupportAssist technology will let us know if you’re having problems, automatically open a ticket, alert us and allow us to call you before you have a chance to call us. If we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals and up to 11x faster than the competition⁶.

Why choose Dell ProSupport Plus?

Help Me Choose

Feature comparison	Base Warranty	ProSupport	ProSupport Plus
Technical support through phone, chat (US) and online	Business hours	24x7	24x7
Onsite service for repairs¹
Direct access to in-region ProSupport engineers
Single resource for software and hardware expertise⁷
Command center monitoring and crisis management
Retention of hard drive after replacement³
Repairs for accidental damages like drops, spills and electrical surges⁴
Proactive, automated issue detection, notification and case creation through SupportAssist technology²
Predictive issue detection for failure prevention through SupportAssist technology
Virus/malware removal and PC optimization throught SupportAssist technology

SupportAssist

Say goodbye to downtime. SupportAssist is the technology behind the predictive and proactive features of ProSupport and ProSupport Plus, allowing you to virtually eliminate downtime⁷ and focus on what’s important. We’ll take care of any IT issues.

Predictive and proactive³ - SupportAssist technology is constantly looking for anomalies. When it sees an issue or predicts a failure is about to happen, it automatically alerts you and Dell at the same time and proactively creates a ticket. Before you know it, we’re calling you to work through the issue and if you need onsite help, we’ll be there the next business day after the remote diagnosis.
Security – It’s important to us and it’s important to you. Therefore only system state info is used for troubleshooting and all information is protected with 256-bit encryption and SSL protocol.

SupportAssist varies depending on plan level.

Learn more about SupportAssist

Accidental Damage

Everyone, even the CEO, is tough on laptops and PCs. Whether in the office or on-the-go, accidents like drops, spills and surges happen.

Recover faster with Accidental Damage support. If a PC or laptop is accidentally damaged, contact Dell support and our technicians will get the unit repaired or replaced quickly with:

Convenient support hours
No hidden fees for repairs
Single point of contact for Dell warranty support

Download Accidental Damage Datasheet

Disclaimers

Click here

¹Onsite availability varies by country and service purchased. Onsite service after remote diagnosis.

²Based on a Principled Technologies test report, “Dell ProSupport Plus with SupportAssist warns you about hardware issues so you can fix them before they cause downtime” dated April 2019. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/0xvze8. Hardware issues detected by SupportAssist include hard drives, solid state drives, batteries and fans.

³Hard drive retention is not available on models with a soldered hard drive, Chromebooks or Venue tablets, except the Venue 11 Pro..

⁴Accidental Damage service excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.

⁵SupportAssist not available on Linux, Windows RT, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans.

⁶Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/L52XKM

⁷Software support with collaborative 3rd party assistance.

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