Key takeaways: As IT environments grow more complex and business expectations rise, Dell AIOps and its Generative AI agent, the AIOps Assistant, empower IT teams to move from reactive firefighting to proactive, intelligent operations with AI-driven IT operations and advanced IT observability. With predictive insights, automation and centralized visibility across Dell infrastructure, it’s a smarter way to manage IT and a strategic advantage for organizations ready to lead.
Managing complex infrastructure has become a core strategic challenge for businesses everywhere. The growth of hybrid infrastructure management, the expansion of edge deployments, and the constant demand for 24/7 availability have transformed IT management into a high-stakes balancing act. In this environment, traditional tools and reactive workflows are no longer enough; they hold teams back from driving real business value.
This is where Dell AIOps and its generative AI agent, the AIOps Assistant, create a fundamental shift. Dell AIOps is more than just another dashboard or monitoring tool. It represents a new way to run IT operations, moving from chasing problems to anticipating them, and from reacting to leading. As a cloud-based solution for IT observability and AI-driven IT operations, it provides near real-time insights, predictive analytics and actionable recommendations to optimize the health, cybersecurity and performance of your Dell infrastructure (storage, servers, networking, and cyber resilience).
By embedding AI-driven insights directly into the heart of infrastructure management, Dell AIOps empowers your team to make faster, smarter decisions that minimize disruptions and maximize performance, ultimately redefining what’s possible in modern IT.
Reduce risk with proactive insights
Most IT teams are caught in a reactive loop: wait for an issue, scramble to fix it, and repeat. Dell AIOps breaks this cycle. It helps you move from a reactive posture to a proactive one by automatically surfacing the most important issues across your infrastructure, allowing your team to act with speed and confidence.
A single dashboard provides a global view of your Dell infrastructure, displaying system health and cybersecurity posture at a glance. Health scores help you focus on what matters most, with built-in recommendations to guide you toward a fast resolution.
Cybersecurity risks are prioritized by severity, so you can immediately see which systems need attention and take action before vulnerabilities become threats. Dell AIOps also detects unusual behavior, such as performance impacts or capacity spikes, before they affect your users.
And when issues do arise, Dell AIOps doesn’t just raise a flag. It provides guidance to help you resolve common problems, freeing your team to focus on innovation instead of triage. The AIOps Assistant takes this a step further by enabling conversational queries. Instead of sifting through endless data, IT teams can simply ask questions like, “Which systems are experiencing the most port congestion?” or “What’s the carbon footprint of my top-priority systems?” The AIOps Assistant provides instant, actionable insights in formats like tables, charts or summaries, making it easier than ever to stay ahead of potential issues. For a deeper dive into how Dell’s AIOps Assistant is evolving to deliver smarter, more intuitive solutions, check out this blog post.
With these capabilities, you can move beyond just reacting to problems and proactively manage your environment with intelligent alerts and actionable insights that reduce downtime and keep your systems secure.
Plan ahead with predictive forecasting
Dell AIOps doesn’t just help you respond to today’s issues; it helps you prepare for tomorrow’s needs. Using AI and machine learning for predictive analytics, it forecasts performance, capacity and even hardware health, so you can plan for the future with confidence. You’ll know when systems are trending toward resource limits, giving you the time to rebalance workloads, budget for upgrades and avoid surprises.
The solution can even predict hardware failures, such as for SAN optics, allowing you to schedule replacements weeks in advance before they impact availability. With built-in energy and carbon footprint tracking, you can also make smarter decisions about workload placement and system refreshes. This helps you reduce costs and meet your organization’s energy efficiency and sustainability goals. By combining forecasting with real-time health and security data, Dell AIOps gives you the clarity to plan strategically and efficiently.
Improve productivity and transform operations
Dell AIOps is designed to transform how your team works. With powerful features that streamline operations, it helps you work faster, communicate better and automate more. At the center of this transformation is the AIOps Assistant, your built-in generative AI companion. It taps into an extensive library of knowledge base articles, white papers and technical documentation to deliver real-time answers and tailored guidance for your connected Dell infrastructure. Because it understands your connected environment, it can respond to questions about your actual systems, giving you insights specific to your setup. It’s like having an expert on call, ready to accelerate resolution and reduce manual effort. For teams on the go, the mobile app ensures you stay connected anytime, anywhere.
To help reduce alert fatigue, user-specific email notifications and digest summaries keep you informed without creating noise. Finally, Dell AIOps APIs and webhooks let you integrate with tools your team already uses, including Slack, ServiceNow, Ansible and Terraform. Whether you’re pushing alerts to a chat channel or triggering automated workflows, Dell AIOps fits right into your existing ecosystem.
Your strategic advantage in a complex world
The future of IT isn’t just about keeping the lights on. It is about building systems that are resilient, intelligent and ready for what’s next. Dell AIOps, together with the AIOps Assistant, helps you achieve this with fewer disruptions, smarter insights and a platform that grows with you. It brings clarity to complexity, empowering your team to move faster and make better decisions.
Built exclusively for Dell infrastructure, Dell AIOps offers a powerful way to unlock greater efficiency and insight. It comes at no extra cost with ProSupport agreements. With up to 10X faster time to resolution,*and an average of 8 hours saved per week in system administration,* Dell AIOps delivers a measurable impact. Designed with secure credential management and adherence to industry best practices for security and data protection, it ensures your operations remain safeguarded. It’s not just a tool; it’s a smarter way to run IT.
Ready to see it in action?
Ready to see Dell AIOps in action? Watch this demo to explore its capabilities, or contact your Dell representative for a personalized walkthrough tailored to your environment. And if you’re already a Dell infrastructure customer, you can begin using Dell AIOps today at no additional cost with your ProSupport agreement. Take the next step to unlock smarter, proactive IT operations and maximize the value of your Dell infrastructure.
1* Clo udIQ User Survey, Dell Technologies, 2021. Actual results may vary.
