Managing modern IT environments can feel like navigating a constantly shifting puzzle, where demands on storage, server performance and cybersecurity compete for attention. This complexity calls for more than just powerful tools; it requires intelligent solutions that anticipate needs and empower IT professionals with smarter, more autonomous operations.
At Dell, we believe in turning complexity into opportunity. Building on this commitment, we are advancing the capabilities of Dell AIOps’ groundbreaking Generative AI agent, the AIOps Assistant. These significant updates are designed to provide deeper insights, greater control and a more intuitive user experience, transforming how you interact with your Dell infrastructure. Let’s explore what’s new.
A smarter conversation with your infrastructure
The AIOps Assistant already allows you to ask questions about Dell infrastructure, turning hours of research into a simple query. Instead of digging through knowledge base articles for an error code, you can just ask the AIOps Assistant and get a direct answer sourced from over 133,000 articles, user manuals, reference guides and release notes.
Now we’re taking that conversational power to the next level with Infrastructure Context Awareness, enabling users to ask targeted questions about their unique, connected Dell environment. The AIOps Assistant provides tailored responses in various formats, including clear text summaries, easy-to-read tables and insightful charts, giving you the precise information you need.
This update allows for highly specific queries that deliver instant, actionable data. Imagine being able to ask:
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- “Show me a table of my top five network systems with the greatest port congestion”
- “Provide a list of my top-priority systems with carbon footprint conditions”
- “Show me a table of my storage systems with a used capacity percentage over 40%”
- “Show me all anomalies detected today for my @SystemX”
- “Can you create an anomaly chart for the metrics IOPS, Latency, and Bandwidth for my @PowerStore System”
- “How soon will I run out of space on @SystemY”
- “List my storage systems with Poor health”
- “Can you show me a graph of the performance impacts for @SystemZ”
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By enabling queries based on health scores, analytics and alerts, the AIOps Assistant makes it easier than ever to gather instant feedback and proactively maintain the health of your Dell infrastructure. This deeper awareness transforms the AIOps Assistant from a knowledge base expert into a true operational partner.
Intelligent update recommendations for PowerStore
We’re also expanding our agentic AI capabilities with the launch of a new intelligent agent for PowerStore, designed to enhance your decision-making while keeping you in control. The agent delivers user-initiated, system-aware recommendations to help you optimize performance and make informed choices with confidence.
While updating PowerStore systems is a routine part of maintaining peak performance, understanding the specific improvements each update delivers, such as enhanced stability, new features, or security patches, can help customers align updates with their operational priorities and change control policies. Our new PowerStore update recommendation agent offers tailored advice based on your system’s configuration, the latest feature enhancements, and relevant software updates, so you can act decisively and stay ahead. For example, let’s say we’re checking whether the Platinum Policy is affecting performance on our PowerStore system. The AIOps Assistant confirms there’s an issue, identifies the exact time windows when latency spiked, and shows that those periods exceeded the configured thresholds. The agent also recommends a specific change to the replication settings to help resolve the issue. This kind of insight is fast, focused and actionable – helping teams respond quickly and avoid deeper performance risks.
An enhanced user experience
To complement these new capabilities, we’ve refreshed the AIOps Assistant user interface. We’ve refined the design to make your experience even more intuitive, guiding you to the information you need faster. Here’s a look at what’s new:
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- Global Search with “@”: Simply type “@” to trigger a global search for specific resources or systems across your environment.
- Powers for Focused Queries: Powers are specialized modes that guide your queries around key topics like Updates, Health and Documentation. When a Power is selected, the AIOps Assistant adjusts its context to that domain, tailoring responses and offering sample questions to help you dive in quickly.
- Sample Questions: Not sure where to begin? The AIOps Assistant now offers sample questions to showcase its capabilities and help you uncover valuable insights faster.
- “What’s New” Banner: A vibrant banner highlights the latest features and updates, making it easy to stay informed and take advantage of new enhancements.
What this means for you
The latest updates go beyond simply adding features—they mark a transformative shift toward more proactive, intelligent and user-centric IT management. It’s about redefining IT management to be more intuitive, efficient and aligned with the way teams truly work.
For IT professionals, this means:
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- Actionable Insights: Move beyond raw data to get contextual, asset-specific information that helps you solve problems faster.
- Enhanced Control: Receive intelligent recommendations keeping you firmly in command of your infrastructure.
- Greater Ease of Use: Guided queries make it even easier for your team to leverage the power of Dell AIOps.
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The path from issue identification to resolution is now shorter than ever. With these enhancements, Dell AIOps empowers you to minimize downtime, optimize performance and turn daily operational challenges into opportunities for innovation.
The future of IT management is on the horizon
Dell AIOps with its AIOps Assistant redefines what’s possible in IT management. This innovative solution, included for free with your ProSupport, ProSupport Plus and ProSupport One Services agreements, puts the power of Generative AI into the hands of your IT team. Discover how Dell AIOps can transform your IT management experience.
