Connectivity Made Simple with MyService360

Please note that the following information pertains to your legacy EMC Install Base.  Connectivity is defined using different parameters for your legacy Dell equipment. 

While product connectivity plays a crucial role in maintaining a healthy IT environment, Dell EMC knows it can be complicated at times to understand all of its facets. You may find yourself asking questions like “What does it mean if my product is ‘connected’?”, “How do I know which of my products can get connected?”, or “How do I connect my systems?”. To address these questions and create a simpler, more transparent online service experience, Dell EMC has introduced a revised set of data rules and definitions for the ‘Connectivity’ section of your MyService360 dashboard.

Key Elements of Your Enhanced ‘Connectivity’ View:

Simplified Definition of Connectivity

To make it easier to quickly assess which of your products are connected, the ‘Connectivity’ section of MyService360 now uses these more straightforward connection status definitions for your products:

Connected Dell EMC has received an incoming file(s) – i.e. the product has ‘connected home’ – via ESRS, email, or other connection channel.

There are two product-specific exceptions to this definition:

  • Isilon – As Isilon products are clustered systems, the connectivity status of an Isilon product is determined at the cluster level.
  • Data Domain – Unless reconfigured to adopt ESRS connectivity, the device may be presumed to be connected due to a proprietary connectivity solution integrated into Data Domain devices.
Not Connected Dell EMC has not received an incoming file(s) via ESRS, email or other connection channel.

Note: You may have declined the option to send system files or device data to Dell EMC, or you have not yet established connectivity with Dell EMC for your device.  Read on to learn how to connect your eligible systems.

Not Connectable

Your system is not capable of sending file(s) or device data to Dell EMC.

With some product exceptions, your system may be connected via a related system, for example, a clustered configuration.

Modified Connectivity Measurement

With these revised data rules and definitions surrounding connectivity, your connectivity rates will now be measured based on the total population of products in your Install Base that are capable of connecting home.  Please note that this modified measurement may adjust the percentages of ‘Connected’ and ‘Not Connected’ systems you see in the initial ‘Connectivity at a Glance’ view within this section (Figure 1).

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Inclusion of Additional Products

Your inventory list in the ‘Connectivity’ section will now include software products that are capable of connecting home (i.e. sending files home to Dell EMC).  Review the ‘Not Connected’ view within this section (Figure 2) to see which of your hardware and software products are capable of connecting home to Dell EMC, and take action to connect your systems appropriately. Dell EMC recommends connecting your eligible systems via ESRS v3 to maximize your product performance.  Learn more about this proactive, remote monitoring capability and how to get connected below.

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New Representation of Connection Types

The connection types displayed within your view have now been grouped as ‘ESRS’ and ‘Other’, helping you to hone in on the most relevant information to you.  Reference the products in the ‘Connected’ section with an ‘Other’ connection to identify opportunities for an upgrade to ESRS for optimal connectivity.  You can reference a list of ESRS-supported products here.

Note: The ‘Connected via Other’ category includes email, dial home, and connection channels for products acquired by legacy EMC. While these are valid connection channels, ESRS is considered the gold-standard of connectivity for your eligible legacy EMC products.

Get Connected with Secure Remote Services (ESRS)

Prevent unplanned interruptions to your data and IT environment, by connecting your eligible products with ESRS v3.  Secure Remote Services (ESRS v3) is a highly secure, two-way remote connection between your legacy EMC products and Dell EMC Customer Service.  By enabling continuous remote monitoring and proactive remote troubleshooting, ESRS helps ensure the health of your environment behind the scenes, so you can focus on your business objectives.  ESRS also enriches your MyService360 experience by creating a consistent, secure data feed back to Dell EMC, ensuring that the data you access, such as code levels, is current and high-value.

Let Dell EMC help take the guesswork out of maintaining a healthy IT environment.  Visit the getting started page and enable ESRS v3 for your eligible products listed as ‘Not Connected’ in the ‘Connectivity’ section of MyService360, today.

Need Help?

Reference the ESRS Forum within the Dell EMC Community Network for quick guides and reference materials when connecting your systems with ESRS.

Ensuring the accuracy of your data is our priority.  Please open a Service Request if you have any data-specific questions.

Should you have any other questions or feedback on your online experience, please submit them through the Help and Feedback form.

For detailed instructions on using the ‘Connectivity’ section of MyService360, please visit the Help Page.

Lauren Conti

Dell EMC

Product Marketing Manager

Follow us @DellEMCSupport

About the Author: Lauren Conti