Earlier this week, TBR (Technology Business Research) released its most recent Q4 Customer Satisfaction Survey for servers and Dell moved into sole leadership position, unseating HP and widening it’s lead over IBM (see chart at right).
The results reflect improving, and positive, customer perceptions of Dell’s server and related services capabilities, and indicate progress we’ve made as we continue to focus intently on our customers as well as many of the attributes that this study represents. According to the study, Dell’s No. 1 ranking was bolstered by three critical competitive advantages: overall server value, parts availability and ease of doing business. Dell also excelled in areas of delivery time and phone support. Commentary in the report echoes our commitment to customers, saying, “Dell is now beginning to show some progress in boosting its image as a solutions provider in an age where customers are looking for this guidance from Dell.”
Thank you, Dell customers, for your input that resulted in this recognition. We know that each and every day we need to earn your business.
We had the opportunity to get some thoughts on the report from Jan Uhrich, a long-tenured enterprise executive and now Dell’s vice president of Enterprise Support Services for the company’s Public Business.
Have a listen.