Jeff Jarvis—Dell Hell: The End?

As some of you may already know, Jeff Jarvis spent a day at Dell a couple of weeks ago to write a BusinessWeek story. He spent some time with Michael Dell, and captured a vlog that's part of the that story and also part of his post on Buzzmachine.

Beyond that, he spent time with other execs Dick Hunter, Mark Jarvis, Manish Mehta and members of our digital media team as well. Of course, we'd be crazy not to be happy with the end result.

I got a chance to interview Jeff near the end of the day, and here is the vlog that resulted.

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Format: flv

There's a lot of folks here at Dell doing the work that Jeff praises us for. I'm personally humbled to be part of it. But I'm also aware that Jeff himself rightfully questions whether or not this is the end of Dell Hell. I'll be the first to admit that we're at the beginning of a long-term turnaround in regards to improving Customer Service in the Uniited States and beyond.

Without a doubt, we're working hard to write the next chapter.

About the Author: Lionel Menchaca