Supporting You Every Step of the Way: Introducing Services and Support for Wyse Thin Clients

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Always on the cusp of innovation, Dell Cloud Client-Computing provides unmatched end-to-end virtual desktop infrastructure (VDI) solutions. And, now more than ever, Dell Wyse thin clients are a foundational and reliable backbone of today’s virtual desktop environments, solidifying Dell Cloud Client-Computing’s reputation as an industry leader.

Dell Wyse thin client

Did you know Dell helps deploy more than one-million thin clients globally each year and supports 500-plus partners around the world? There are over 200 million people interacting with Wyse-branded products everyday – from ATMs to kiosks to classrooms to hospitals.

That’s why I’m excited to announce starting today we now offer Dell Services and Support for Wyse Thin Clients, a complete portfolio featuring Deployment Services, ProSupport and Accidental Damage Service. This end-to-end solution gives Dell Cloud Client-Computing customers support throughout the product lifecycle and beyond the box. It helps customers shift focus away from day-to-day operations and maintenance towards innovation by delivering key services that help maximize productivity, minimize disruption, and reduce risk.

Dell Cloud Client-Computing delivers VDI solutions that are the easiest to plan, deploy and run in the industry. Dell reduces cost and complexity so that VDI is accessible to a broader set of customers beyond highly regulated industries like healthcare, retail, government, education and finance, allowing mid-market organizations to take advantage of VDI benefits. With our award-winning Wyse zero clients and thin clients, organizations can create a customized IT environment designed to meet unique budget, application and performance requirements from the endpoint to the datacenter with top notch security for their data.

“With the addition of Dell Services and Support for Wyse Thin Clients, we’re now making it even easier for our customers to manage and deploy VDI solutions,” said Jeff McNaught, executive director of marketing and chief strategy officer, Cloud Client-Computing, Dell. “Organizations that are using Dell solutions today can now extend this valuable support across their VDI infrastructure, and those that are considering VDI can be assured that they will have the deployment and management services they need to be successful.”

Dell Services and Support for Wyse Thin Clients is critical to our ability to continue delivering on our promise of a complete portfolio of  lifecycle services to help customers minimize disruption, speed up deployment time and save money. With these services, Dell provides:

  • comprehensive planning and project management to support IT staff
  • help loading company images, configuring BIOS settings, applying asset tags, and installing new systems into your environment
  • 24×7 access to in-region technical support experts – a single source for all support needs including third party collaborative software support
  • a streamlined support process including rapid repair options to resolve hardware issues
  • Accidental Damage Service to quickly get your equipment back in working order in the event of spilled liquids, drops, falls and other collisions

Dell is working hard every day to deliver pioneering, advanced services across our products, giving customers a true partner to set their businesses up for success with the right IT infrastructure. With the addition of Dell Services and Support for Wyse Thin Clients, we’re expanding on our leading set of VDI solutions to help customers from planning, configuration and deployment to ongoing management and support. Our goal is to free up time so they can focus less on maintenance and more on innovating and achieving business outcomes. We look forward to hearing your thoughts on this new solution!

About the Author: John Moody

John Moody serves as Vice President of Client Solutions Services Product Group. In this role, John is responsible for the worldwide design, development and marketing of Dell Support and Deployment services for all client units such as PCs, Thin Clients, Notebook’s and IoT. John has 21 years of Services, Sales/Online Marketing and Product Marketing experience at Dell. Prior to joining Dell in 1996, John worked in Insurance and Health Care Systems Integration for Electronic Data Systems for 8 years. After graduating from the University of Texas at Austin in 1985 with a BBA in Accounting, John worked for Coopers & Lybrand, auditing and consulting in a variety of industries. John is a native Texan who currently lives in Austin, Texas with his wife Lea. John enjoys running, biking and water skiing. He has two children, 26 year old daughter Maddie who also works in the technology industry and 24 year old son Jacob, a university student in Austin.
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