We're excited to share a new service offering beginning today called "Your Tech Team". This offering has a couple of key components that the IdeaStorm community has overwhelmingly asked for: one contact point for all your needs, Americas-based support and faster response times. Your Tech Team provides household support by an advanced support team in North America for one year. Customer feedback from the Lightning Rod back in May of last year, the NYC area pilot, and several other service improvement ideas from IdeaStorm directly influenced what this service will include.
For more details, see the post from Laura Bosworth on Direct2Dell.
Link back to the idea: Hello Again – Dedicated Teams
Here are just a few of the 50+ other related ideas: