Intel® Core™ Ultra Processors
Learn More about Intel

ProSupport Suite for PCs

Smarter PC support starts here.


Work happens everywhere, all the time. And that means IT teams face even more challenges. From troubleshooting issues across remote
teams to ensuring devices are updated and secure, these roadblocks can slow productivity and divert focus from strategic initiatives.

It’s not enough to just keep up. You’ve got to stay ahead.

Diagnostic


Predict

Stay ahead of disruptions with AI-driven
problem detection and self-healing automation. 

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Prevent

Prevent

Efficient issue avoidance gives your teams
more time to focus on what matters.

Resolve

Resolve

Get back to business quickly so things like
hardware issues never stall your progress.

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Experience the ProSupport
Suite Difference

Prosupport Plus For Pcs Remediation Video
Learn how businesses can gain valuable advantages from remediation scripts, offered through ProSupport Plus with SupportAssist for Business PCs.

What sets us apart

PC Best Brand Banner for ProSupport For PCs page

Up to 45x faster troubleshooting


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95% technical support CSAT rating

Best Tech Support & Best Repairs

Only support solution with

Driver
Optimization

Automated
Enhancements

Custom
Catalogs

AI-driven
Remediation

Technology Bring Intelligence to your support experience

Streamline IT processes by proactively addressing technical issues and optimizing system performance for your PC fleet all in one location.

SupportAssist is the technology behind ProSupport Suite for PCs – access it via the TechDirect portal for no additional cost.

Learn more about SupportAssist Watch the Video

"We saw an immediate reduction of nearly 23% in hardware incidents."


Vikas Naru
Assistant Vice President, End-User Computing,
Zurich North America
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Customer Stories

Viewing of 6
Phoenix Union High School District customer video
Phoenix Union High School District counts on Dell Technologies to ensure students have a productive digital learning experience.

Phoenix Union

Automated PC support helps Phoenix-area students make the grade.
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AVK Customer story : Unlocking Efficient Workflows in Manufacturing
Revolutionizing IT operations for sustainable business growth with Dell APEX PCaaS

AVK Holding

Revolutionizing IT operations for
sustainable business growth.
Read More

Nature Fresh Farms

Cultivating a kinder, healthier and more
sustainable future using the latest
technology.
Read More
Man Analyzing Medical Data while Sitting in the Office

International Vaccine Institute

Creating a smart hybrid work environment to discover, develop and deliver needed vaccines.
Read More

Purdue University​

Saving IT admin time and improving PC experience for staff.

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John Leggott College

Giving students the tools for success in education.​
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Explore optional features

ProSupport Suite-Accidental Damage image

Accidental Damage Coverage

Accidents happen, and we’re here to help. Our accidental damage coverage protects your devices from drops, spills, and power surges – whether in the office or on the go. IT administrators can enjoy peace of mind, knowing issues will be repaired without unexpected repair requests, helping to extend the life of your IT investments.

Included with ProSupport Plus. Optional with ProSupport Flex.
Read the Datasheet

FAQs

ProSupport Suite for PCs is Dell’s advanced support portfolio for business laptops, desktops, and workstations. It combines 24x7 expert help, AI-driven monitoring, and self-healing automation so you can predict, prevent, and resolve PC issues faster—wherever your teams work.

Modern work happens everywhere, which makes it harder for IT to keep devices updated, secure, and performing well. ProSupport Suite for PCs helps reduce unplanned downtime, speeds up troubleshooting, and frees IT from constant break/fix work so they can focus on strategic initiatives instead of daily escalations.

Using SupportAssist technology, ProSupport Suite for PCs applies AI-driven analytics and telemetry to detect issues early, apply self-healing scripts, and streamline case creation. This lets you stay ahead of disruptions instead of just reacting to them, and centralizes PC fleet health in one place via the TechDirect portal.

Organizations use ProSupport Suite for PCs to maximize uptime, reduce incidents, and improve employee experience. You can expect faster issue resolution, more predictable device performance, fewer hardware incidents, and less time lost to PC problems—especially for hybrid and remote workers.

ProSupport: Dependable support for everyday needs, with 24x7 in-region experts, next business day onsite repairs, and proactive monitoring.
ProSupport Plus: Our most comprehensive option, adding self-healing automations, a Technical Customer Success Manager, accidental damage coverage, priority access to regional support experts, and Keep Your Hard Drive Service.
ProSupport Flex: Flexible, modular support for environments with 1,000+ devices, combining self-healing automations, a Technical Customer Success Manager, and Optional coverage for accidental damage repairs and the ability to keep your hard drive.

The suite is built to support employees wherever they work by offering remote diagnostics and resolution capabilities. AI-driven monitoring and self-healing automation work seamlessly for remote workforce device support, ensuring issues are addressed without needing physical access. If an onsite repair is necessary, a technician can be dispatched to the employee’s location.

You can enhance coverage with: Accidental Damage Coverage4 – protection from drops, spills, and power surges; included with ProSupport Plus and optional with ProSupport Flex.
Extended Battery Service – one battery replacement per contract period after remote diagnosis.
Keep Your Hard Drive Service – you keep failed drives after replacement, helping meet audit and data privacy requirements; included with ProSupport Plus and optional with ProSupport Flex.
Intel® Core™ Ultra Processors
Learn More about Intel