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Alienware Power Button on 17 R5, 15 R4 and m15 doesn't change colors or appear in Command Center UI

Summary: After upgrade installation from AWCC 5.1.27.0 A00 to 5.2.0.0 A01 user can notice some unexpected behavior in the power button or it might not light up in the system and color is not shown in UI when he will modify the previously added active system profile. ...

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Article Content


Symptoms

SLN313338_en_US__1iC_aw_alienhead_mr_v1 Description   Alienware Power Button on 17 R5 and 15 R4 doesn't change colors or appear in Command Center UI

Affected Systems:

Alienware m15
Alienware 15 R4
Alienware 17 R5 


Step to reproduce this issue:

1. Install Alienware Command Center 5.2..0.0 A00 then reboot system.
2. When user will select power zone in system in UI.Then select single color he will see black in UI and he can’t assign color to Power LED.
What is the problem that customer will or may see?
When the user will select power button zone in system in AWCC UI, then select single color he will see black in UI and he can’t assign color to Power LED.

What is the root cause?
The corner case where in previous versions we were not adding the power animation in the system profile and now we are adding that in system profile .

What is the customer impact?
User will not be able to assign color to the power button for the existing Active system theme
Solution:

This issue will be resolved with a Command Center update, we will provide you with more details once they are available. In the meantime, rest assured that this behavior does not affect system performance or battery charge. We apologize for any inconvenience caused by it.
 

Cause

SLN314108_en_US__13I_aw_2016logo_mr_v1

  SLN314108_en_US__14iC_aw_twitter_mr_v1   SLN314108_en_US__15iC_aw_youtube_mr_v1   SLN314108_en_US__16iC_aw_facebook_mr_v1   SLN314108_en_US__1iC_aw_alienhead_mr_v1

Resolution


 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Article Properties


Affected Product

Alienware 17 R4, Alienware 17 R5, Alienware M15

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution