PowerProtect: NAS restore to alternate location fails with error code ARF0007 Invalid argument

Summary: NAS restore to alternate location fails with error code ARF0007 Invalid argument but works when "Directly copy the files at the destination" option is selected

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

The following symptoms have been observed:

  • The NAS share involved is configured with multi-protocol (CIFS and NFS) support.
  • You are not able to restore NAS files from the original location to an alternate location.
  • Getting error message NAS agent error code 'ARF0007'.
  • Getting error PowerProtect Data Manager error Recovery process completed with return code : 65280.
  • You are able to perform restores to the original location but this has the potential to overwrite existing files.

Cause

The hybrid/multi-protocol share (SMB/NFS) restores for alternate (non-direct) restores is not supported by PPDM 19.18 at this time.

Resolution

The hybrid share (SMB/NFS) restores for alternate (non-direct) restores is not supported by PPDM 19.18 at this time.

Restore to the original location or to an alternate location, as long as the "Directly copy the files at the destination" option is selected.

Selecting the Direct Copy option allowed the restore to work, as it does not have to create a new directory and the associated permissions problem with multi-protocol.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000302986
Article Type: Solution
Last Modified: 02 May 2025
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.