SRM 3.7: New installation gets error message "Database connection failed Please Contact your Frontend administrator"

Summary: New installation of SRM 3.7 fails with error message "Database connection failed! Please Contact your Frontend administrator"

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Symptoms

This was a new SRM 3.7 vApp (4VM) installation. After the initial startup and module are complete, the login prompt displays this message:
Screenshot of error message

Cause

Front-End Appliance DNS servers' IP addresses are wrong.

Resolution

To address the issue:
Use the vSphere client to stop the vApp.

Procedure:
  1. In the vSphere client, go to the Host >Cluster View.
  2. From the Configured Resource Pool, find the resource pool that you selected for the appliance. The new appliance is listed under the resource pool.
  3. Right-click the vApp, and select Power Off
  4. Right-click the vApp, scroll down, and select Edit Settings, to bring up Edit vApp Settings dialog.
  5. Click Options > Properties
  6. Under vApp Property Configuration, for each SRM appliance, scroll down to Front-End Appliance DNS servers

Screenshot of Front End DNS Servers

  1. Correct the IP addresses of the DNS servers and click Ok
  2. Right-click the vApp, and select Power On
  3. Test that the login prompt display successfully. 
Article Properties
Article Number: 000059222
Article Type: Solution
Last Modified: 11 Nov 2025
Version:  4
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