Dell Unity and VNXe Solid-State Disk has faulted

Summary: Dell Unity and VNXe Solid-State Disks (SSD) have faults (User Correctable)

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Symptoms

Solid-State Disk (SSD) has faulted.
SSD has failed. 
SP A SSD 0 has failed
SP A SSD 1 has failed
SP B SSD 0 has failed
SP B SSD 1 has failed

Symptom Code: 14:604b0
Symptom Code: 14:6046b
Symptom Code: 14:604b4

Cause

A solid-state disk in the Storage Processor (SP) has faults or may be failing because it is reaching the end of its service life expectancy. You must replace the SSD.

Resolution

Click System > System Health. The faulted SSD is highlighted in the graphical display. If the SSD has faults or is failing, it should be replaced.

If it is required to replace a faulted SSD, see "Replace a faulted hardware component" in the online help documentation (in the Unisphere management console).

  1. In the Unisphere UI, under SYSTEM > System View, in the Enclosure tab, below the error message regarding the degraded system disk, click the ORDER REPLACEMENT link.
  2. See article: Dell Unity - How to identify internal M2 SATA (SSD) drive part number and serial number (Dell Correctable) (log in to Dell Support is required to view article)

To protect your storage system from accidental data loss while you remove and replace disk-processor enclosure (DPE) components, you must place the SP in Service Mode.

  1. Click Settings > Service System.
  2. Log in with your service password.
  3. In the System Components column, select the SP (A or B) associated with the faulted component.
  4. Under Service Actions, select Enter Service Mode, and click Execute service action.

The SP fault LED flashes alternating amber and blue while the SP remains in service mode.

Warning! Working with hardware may cause electrostatic discharge that could damage your hardware. Before working with any hardware, read "Precautions to follow before removing or replacing components" in the VNXe online help documentation (in the Unisphere Management Console).

 

Affected Products

VNXe1 Series

Products

Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family , Dell EMC Unity Hybrid, VNXe1 Series, VNXe3100, VNXe3150, VNXe3300 ...
Article Properties
Article Number: 000062845
Article Type: Solution
Last Modified: 02 Aug 2024
Version:  4
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