An Error Message Referencing a Missing File Named CredDB.CEF or CredDB2.CEF Appears on Login When Dell Encryption is Installed

Summary: On computers with Dell Encryption installed, a prompt may be seen referencing a "file not found" when a user logs in to Windows.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption

Affected Versions:

  • v8.17
  • v8.17.1
  • v8.17.2
  • v8.18.0

With Dell Encryption installed, on login you may see a prompt with the following message:

Item Not Found message

During login, various applications may attempt to read a hidden file that Dell Encryption uses to process and manage protected files. Based on changes that have been introduced to Windows by Microsoft to allow for a new method of reading files during login, Dell Encryption hides the creddb2.cef files, but are viewable by third-party applications.

Cause

Not Applicable

Resolution

Dell Encryption has introduced a change in how files are handled during the login sequence, along with how files are synced to the computer to resolve this error. Upgrade Dell Encryption to v10.0.0.12, A31 or later to ensure resolution.

Download: https://www.dell.com/support/home/product-support/product/dell-data-protection-encryption/drivers

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000130821
Article Type: Solution
Last Modified: 11 Nov 2024
Version:  9
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