Dell Unity: VSA license installation failed, Error Code:0x2800136 (User Correctable)
Summary: UnityVSA license installation failed with the following error: "The specified license file cannot be installed because it is not applicable to a dual-SP UnityVSA. (Error Code:0x2800136)". ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Cannot install purchased license on New Deployed UnityVSA.
UnityVSA license is Professional Edition 50TB 2CPU - 12GB memory.
UnityVSA software version 5.1.
License Installation fails with error:
"The specified license file cannot be installed because it is not applicable to a dual-SP UnityVSA.
(Error Code:0x2800136)".
UnityVSA license is Professional Edition 50TB 2CPU - 12GB memory.
UnityVSA software version 5.1.
License Installation fails with error:
"The specified license file cannot be installed because it is not applicable to a dual-SP UnityVSA.
(Error Code:0x2800136)".
Cause
License purchased doesn't match UnityVSA type deployed.
Partner Deployed new UnityVSA and selected New 12C vCPU, 96GB Memory, Dual-Node introduced with code 5.1 .
License purchased is a UnityVSA Professional Edition 50TB 2C vCPU, 12GB Memory, Dual-Node and failed installation on UnityVSA 12C vCPU - 96GB Memory - Dual-Node.
VERY important, select the correct UnityVSA model during installation, now with code 5.1 there are new options:
Dual-SP - 350TB: 2C vCPU, 12GB Memory, Dual-Node – available 31/8
Dual-SP - 350TB: 12C vCPU, 96GB Memory, Dual-Node – available 31/8
Reviewed DC and found
TRiiAGE_SPlogs.txt is showing license uploaded:
B 12/20/21 13:51:15.029 CASAuth 560001 [INFO] Audit: Authentication successful.Username: admin ClientIP: 10.80.51.37.
B 12/20/21 13:52:06.370 LicensingServices 17002b [INFO] Audit: License file xxxxxxxxxxxx_exp.lic has been uploaded.
B 12/20/21 13:53:59.110 LicensingServices 17002b [INFO] Audit: License file xxxxxxxxxxxx_exp.lic has been uploaded.
Triiage.ECOM.txt is showing the error related to CORE NUMBER:
B 12/20/21 13:52:06.000 _isAllowedOnVirtualPlatform cemtracer INFO: Platform Name: Tungsten_2 [LicenseManager.cpp:1538]
B 12/20/21 13:52:06.000 _isAllowedOnVirtualPlatform cemtracer ERROR: Not allow to install legacy license files without CORE count on dual 12core array. [LicenseManager.cpp:1566]
B 12/20/21 13:52:06.000 CheckIfLicenseFileValid cemtracer ERROR: Caught exception with error code: '41943350' [LicenseManager.cpp:2124]
B 12/20/21 13:52:06.000 CheckIfLicenseFileValid cemtracer INFO: Validation check of license file failed [LicenseManager.cpp:2126]
B 12/20/21 13:52:06.000 registerLicense cemtracer ERROR: The new installed file is invalid, name is xxxxxxxxxxxx_exp.lic [C4CB_LicensingService.cpp:560]
New features for Dell EMC Unity OE 5.1.0.0.5.394
• UnityVSA Cloud scalability:
Dual-SP capacity increase to 350TB
Scale Dual-SP UnityVSA SPs to 12 cores and 96 GB RAM
Partner Deployed new UnityVSA and selected New 12C vCPU, 96GB Memory, Dual-Node introduced with code 5.1 .
License purchased is a UnityVSA Professional Edition 50TB 2C vCPU, 12GB Memory, Dual-Node and failed installation on UnityVSA 12C vCPU - 96GB Memory - Dual-Node.
VERY important, select the correct UnityVSA model during installation, now with code 5.1 there are new options:
Dual-SP - 350TB: 2C vCPU, 12GB Memory, Dual-Node – available 31/8
Dual-SP - 350TB: 12C vCPU, 96GB Memory, Dual-Node – available 31/8
Reviewed DC and found
TRiiAGE_SPlogs.txt is showing license uploaded:
B 12/20/21 13:51:15.029 CASAuth 560001 [INFO] Audit: Authentication successful.Username: admin ClientIP: 10.80.51.37.
B 12/20/21 13:52:06.370 LicensingServices 17002b [INFO] Audit: License file xxxxxxxxxxxx_exp.lic has been uploaded.
B 12/20/21 13:53:59.110 LicensingServices 17002b [INFO] Audit: License file xxxxxxxxxxxx_exp.lic has been uploaded.
Triiage.ECOM.txt is showing the error related to CORE NUMBER:
B 12/20/21 13:52:06.000 _isAllowedOnVirtualPlatform cemtracer INFO: Platform Name: Tungsten_2 [LicenseManager.cpp:1538]
B 12/20/21 13:52:06.000 _isAllowedOnVirtualPlatform cemtracer ERROR: Not allow to install legacy license files without CORE count on dual 12core array. [LicenseManager.cpp:1566]
B 12/20/21 13:52:06.000 CheckIfLicenseFileValid cemtracer ERROR: Caught exception with error code: '41943350' [LicenseManager.cpp:2124]
B 12/20/21 13:52:06.000 CheckIfLicenseFileValid cemtracer INFO: Validation check of license file failed [LicenseManager.cpp:2126]
B 12/20/21 13:52:06.000 registerLicense cemtracer ERROR: The new installed file is invalid, name is xxxxxxxxxxxx_exp.lic [C4CB_LicensingService.cpp:560]
New features for Dell EMC Unity OE 5.1.0.0.5.394
• UnityVSA Cloud scalability:
Dual-SP capacity increase to 350TB
Scale Dual-SP UnityVSA SPs to 12 cores and 96 GB RAM
Resolution
Reinstalled UnityVSA with correct setting 2C vCPU - 12GB Memory - Dual-Node and license 50TB 2C vCPU -12GB Memory installed successfully.
Affected Products
Dell EMC UnityVSA Professional Edition/Unity Cloud EditionProducts
Storage, Entry Level & MidrangeArticle Properties
Article Number: 000194886
Article Type: Solution
Last Modified: 29 Aug 2022
Version: 2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.