RecoverPoint: Failed to Load System Configuration, Failed to log in

Summary: Failed to load system configuration.

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Symptoms

Fail to load UI error: 
Failed to load system configuration
Fezick server down, UI, and SSH logins fail

Symptoms found in the logs: 
Control log:
2017/03/12 01:28:04.280 - #2 - 7705/5954 - MPI: RemoteHub::performClose is called for module: ControlDataServices reason: HB per channel timeout
2017/03/12 01:43:18.797 - #0 - 7805/5954 - ControlDataServices: errno=95 FezickServer good state was not seen for the last 600000000 microsecs

tomcat.log:
2017-03-12 04:50:21,825 [ContainerBackgroundProcessor[StandardEngine[Fezick]]] (ContainerBase.java:1531) ERROR - Unexpected death of background thread ContainerBackgroundProcessor[StandardEngine[Fezick]] java.lang.OutOfMemoryError: Java heap space
Affected versions:
RecoverPoint 5.0.x

Cause

Tomcat server runs out of memory, starving Fezick server and making it unresponsive. Fezick server stops responding and does not respond until rebooting RecoverPoint Appliance.

Resolution

Workaround: 
Reboot the site control RecoverPoint (may require to perform at multiple sites).

Resolution:
RecoverPoint 5.1 SP2

Affected Products

RecoverPoint

Products

RecoverPoint
Article Properties
Article Number: 000167679
Article Type: Solution
Last Modified: 20 Aug 2025
Version:  4
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