RecoverPoint VMAX3/PMAX: O consistency group não está replicando com o erro "The change cannot be committed because the disk copy of the database has changed".

Summary: O consistency group do RecoverPoint com VMAX3/PMAX não está replicando com o erro "The change cannot be committed because the disk copy of the database has changed".

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

O consistency group do RecoverPoint está com status de erro e não está replicando.

O seguinte erro é observado ao analisar a saída do plug-in ou get_system_status -n do Flex.
 
One or more links of group CGName are set to replicate snaps and an error occurred in the snap-based replication process. The following errors were received from the storage: Link = ProdCGName->DRCGName, error = [The change cannot be committed because the disk copy of the database has changed] Link = ProdCGName->LocalCopyName, error = [The change cannot be committed because the disk copy of the database has changed]

No RecoverPoint Appliance, as seguintes entradas são observadas nos registros sysmapi (usr/emc/API/symapi/log/sysmapi-.log). 
 
STARTING a SNAPVX ‘TERMINATE’ operation for Device List, snapshot ‘SNAPSHOT_Name’, generation N/A
 Symm  Number of Devices: 3
    Source Devices: [deviceID]
The SNAPVX ‘TERMINATE’ operation FAILED
The Snapvx operation FAILED

Cause

Outro processo pode ter travado ao tentar atualizar o banco de dados symapi ou pode estar enfrentando algum outro problema.

Resolution

Solução alternativa:
Reinicialize o RPA do RecoverPoint que tem a condição de erro. Permita que o consistency group seja inicializado.

Se o problema persistir, entre em contato com o atendimento ao cliente da Dell e mente este artigo.
RecoverPoint VMAX3/PMAX: O consistency group não está replicando com o erro "The change cannot be committed because the disk copy of the database has changed".

Affected Products

RecoverPoint, RecoverPoint, RecoverPoint CL, RecoverPoint EX, RecoverPoint Gen5 Server, RecoverPoint Gen6 Server, VMAX3 Series
Article Properties
Article Number: 000212110
Article Type: Solution
Last Modified: 08 Jun 2023
Version:  2
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