USB-C Mouse and Keyboard Issues on Dell Inspiron 14 5441 and Latitude 5455

Summary: Learn how to resolve USB-C mouse and keyboard detection problems connected to Inspiron 14 5441 or Latitude 5455.

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Symptoms

The USB-C mouse or keyboard intermittently cannot be detected when connecting an AC adapter without a grounding pin(2-pin power cable).
The issue does not happen when using a battery or connecting an AC adapter with a three 3-pin power cable.

Affected Systems:

  • Inspiron 14 5441
  • Latitude 5455

   

Cause

USB low-speed signals are abnormal when an AC adapter has no grounding pin.

   

Resolution

Updating the Chipset Driver to version 2.1.0.13 or later on the computer resolves the issue. To download and install the driver, reference How to Download and Install Dell Drivers.

 

Affected Products

Inspiron 14 5441, Latitude 5455
Article Properties
Article Number: 000239713
Article Type: Solution
Last Modified: 13 Nov 2025
Version:  3
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