The System Shows Something Went Wrong Error When Clicking the Photo Icon in Windows 10

Summary: Learn about the "Something Went Wrong" error when clicking the photo icon in Windows 10.

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Symptoms

The camera application shows an error message when taking a picture or clicking the photo button in the Windows 10 Operating System.

Camera App Error

Affected Platforms:

  • Dell Pro 13 Premium PA13250
  • Dell Pro 14 Premium PA14250
  • Dell Pro 14 Plus PB14250

Cause

Some components in Intel-GFX-Info are getting skipped during driver installation.

Resolution

  1. Ignore your model type and go to the Dell Pro 14 Plus PB14250 laptop Drivers & Downloads page.
  2. Download the Intel Arc Graphics Driver and Intel Graphics Command Center Application version 32.0.101.6651, A01 or later.
    Note: To download and install the driver, refer to How to Download and Install Dell Drivers and Firmware.
  3. Tick the box next to Execute a clean installation and click Start to install the driver.
    Execute a clean installation 

Affected Products

Dell Pro 13 Premium PA13250, Dell Pro 14 Premium PA14250, Dell Pro 14 Plus PB14250
Article Properties
Article Number: 000293948
Article Type: Solution
Last Modified: 10 Jun 2025
Version:  4
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