DCA V1/V2/V3: Non-Recoverable Disk error codes
Summary: This article explains Non-Recoverable Disk error codes.
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Symptoms
To understand Non-Recoverable disk errors.
The customer experiences performance problems and Data Unavailability with a drive that is in an unknown state.
The customer experiences performance problems and Data Unavailability with a drive that is in an unknown state.
Cause
All 0x4 sense key errors indicate that the disk drive detected an unrecoverable hardware failure while performing the command or during a self-test. It experienced an abnormal rotation of the motor spindle.
Error Codes: KCQ(4:01:0) # Hardware Error - no index or sector KCQ(4:02:0) # Hardware Error - no seek complete KCQ(4:03:0) # Hardware Error - write fault KCQ(4:09:0) # Hardware Error - track following error KCQ(4:11:0) # Hardware Error - unrecovered read error in reserved area KCQ(4:15:1) # Hardware Error - Mechanical positioning error KCQ(4:16:0) # Hardware Error - Data Sync Mark error in reserved area KCQ(4:19:0) # Hardware Error - defect list error KCQ(4:19:2) # Hardware Error - defect list error in Primary List KCQ(4:19:3) # Hardware Error - defect list error in Grown List KCQ(4:31:0) # Hardware Error - reassign failed KCQ(4:32:0) # Hardware Error - no defect spare available KCQ(4:35:1) # Hardware Error - unsupported enclosure function KCQ(4:35:2) # Hardware Error - enclosure services unavailable KCQ(4:35:3) # Hardware Error - enclosure services transfer failure KCQ(4:35:4) # Hardware Error - enclosure services refused KCQ(4:35:5) # Hardware Error - enclosure services checksum error KCQ(4:3E:3) # Hardware Error - self-test failed KCQ(4:3E:4) # Hardware Error - unable to update self-test KCQ(4:44:0) # Hardware Error - internal target failure
Resolution
Dispatch a replacement drive on the first occurrence of this error.
Affected Products
Data Computing Appliance V3Products
Data Computing Appliance V1, Data Computing Appliance V2, Data Computing Appliance V3Article Properties
Article Number: 000024373
Article Type: Solution
Last Modified: 23 Apr 2021
Version: 3
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